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Students read about the use of business cards in various countries and the customs that Americans should follow when presenting a card in those parts of the world.
- Keywords:
- Business cards Business etiquette
- Resource Type:
- Others
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Learners read how each of the steps in 5S can be used to organize an office.
- Subjects:
- Management
- Keywords:
- Work environment Organizational behavior Office management
- Resource Type:
- Others
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Learners read how kanban is used in production control.
- Subjects:
- Management
- Keywords:
- Production management -- Quality control Process control
- Resource Type:
- Others
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Others
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
- Keywords:
- Telephone etiquette Telephone in business
- Resource Type:
- Others
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Others
This objects reviews the Five "S" manufacturing system and helps learners to remember the process.
- Keywords:
- Industrial efficiency
- Resource Type:
- Others
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Others
The learner reads an explanation of all of the elements that comprise a future-state map. A map is shown.
- Keywords:
- Process control Manufacturing processes Production management
- Resource Type:
- Others
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Others
Learners will examine the four steps to listen actively to improve relationships.
- Subjects:
- Management
- Keywords:
- Interpersonal relations Interpersonal communication Industrial management
- Resource Type:
- Others
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Others
In this learning activity you'll define and explain the broad steps in achieving quality in an organization.
- Subjects:
- Management
- Keywords:
- Quality control Quality assurance Industrial management
- Resource Type:
- Others
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Others
Learners read definitions of discrete, continuous, attribute and variable data and view examples of checklist, location and item check sheets.
- Subjects:
- Management
- Keywords:
- Industrial management
- Resource Type:
- Others
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Others
Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.
- Subjects:
- Management
- Keywords:
- Production management -- Quality control Process control Six sigma (Quality control stard)
- Resource Type:
- Others