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  • MOOC 
    Critical Thinking & Problem Solving

    Critical Thinking & Problem Solving

    In today's business environment, organizations have identified critical thinking and problem-solving as skills that are integral to an employee's--and their organization's--success.
    The most successful professionals can assess the environment, analyze a situation, design a solution, and ultimately win in a competitive scenario.
    This course, part of the Leadership Essentials Professional Certificate program, will demystify, discuss, and provide application techniques for critical thinking and problem-solving in a business context. Learners will draw connections to their work experience by analyzing and critiquing case studies. Best practices for problem-solving will be discussed and illustrated including how to weigh alternative solutions, incorporate feedback from stakeholders, and how and when to start over.

    Keywords:
    Management Problem solving Critical thinking Decision making
    Resource Type:
    MOOC
     
  • MOOC 
    Teamwork & Collaboration

    Teamwork & Collaboration

    In today’s workplace, professionals don’t work alone, and rarely work with just one other person. More often, we are required to work in groups to strategize, design solutions, ideate, motivate, manage, and execute. This course, part of the Leadership Essentials Professional Certificate program, complements business communication skills and expands those competencies to provide a foundation for decision-making, consensus-building, and problem-solving within a group environment.
    In this course, learners will analyze and evaluate their own experiences of leading and participating in teams, and will relate them to industry examples.
    Topics in the course also include:
    Team formation and development
    Building, leading, organizing, and motivating teams
    Managing conflict in groups to build productive professional relationships
    Collaboration among cross-functional teams
    Interpersonal relationship dynamics in small groups

    Keywords:
    Interpersonal communication Teams in the workplace Business communication
    Resource Type:
    MOOC
     
  • MOOC 
    Professional Certificate in Communication Skills

    Professional Certificate in Communication Skills

    Everyone tells stories—that’s how we build community and share ideas. However, we don’t always communicate our story as effectively as we intend to. Communication in the workplace may take the form of business writing, email communications, in-person discussions, non-verbal communication, public speaking, and even telling stories. The Communication Skills Professional Certificate program focuses on effective business communication skills employers value most, from crafting a powerful story to creating impactful presentations and using tools for public speaking. In this program, you will learn about: The elements of effective stories and communication strategies, plus how to use them in the workplace. How to use active listening and understand various communication styles to build rapport. How to tailor your messaging to a defined target audience. How to apply basic elements of the speech communication process. How to craft a clear and impactful speech. How to utilize best practices for presenting quantitative data using images. How to incorporate basics of visual design with effective presentation skills.

    Keywords:
    Listening Business communication Public speaking
    Resource Type:
    MOOC