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Crisis management
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Case Study
On July 19, 2024, a faulty update from cybersecurity firm CrowdStrike caused critical failures on 8.5 million Windows PCs worldwide, resulting in one of the largest IT blackouts in history. The outage severely disrupted the hospitality and tourism industry, with over 1,100 U.S. flights canceled and many more delayed, stranding travelers and causing a US$5.4 billion loss for Fortune 500 companies. The incident exposed the vulnerabilities of heavy reliance on a few tech providers and automated updates, highlighting the need for better contingency planning, communication, and support systems to mitigate the impact of future digital disruptions.
- Subjects:
- Hotel, Travel and Tourism
- Keywords:
- Hospitality industry Risk management Computer system failures Tourism Crisis management Airlines
- Resource Type:
- Case Study
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Case Study
In October 2024, Hurricane Milton forced Walt Disney World to close its theme parks and Disney Springs for 1.5 days, resulting in a 4% drop in annual attendance and a US$125 million profit loss. As climate change increases extreme weather events, Disney’s response—keeping most hotels open, informing guests via its app, offering discounts, and relying on dedicated staff—demonstrated effective crisis management. Investments in resilient infrastructure, like reinforced power lines and steel rides, further enhance preparedness. However, challenges remain, including the need for more indoor attractions and flexible ticket policies. Ultimately, theme parks must adopt broader sustainability initiatives to address climate risks.
- Subjects:
- Hotel, Travel and Tourism
- Keywords:
- Walt Disney World (Fla.) Climatic extremes Crisis management Amusement parks -- Florida
- Resource Type:
- Case Study