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You’re sitting down for dinner with an old friend to catch up. You’re in the middle of sharing an anecdote when their phone dings. Their eyes shift to the screen, and they slide their device into their lap to send a reply.
Most of us have been on both sides of this scenario, and while it may seem harmless, these kinds of distractions during our everyday interactions can make people feel unheard or unimportant, fragment our attention, and hurt our relationships. On the other hand, research shows that active listening — putting your full focus on your conversational partner to truly understand their message — can help us anticipate problems, resolve conflicts, expand our knowledge and build trust.
Like any skill, active listening can be practiced and cultivated. Here are three key ways to become a better listener.
- Keywords:
- Communication Interpersonal communication Interpersonal relations
- Resource Type:
- Others
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Others
“Have you ever had this experience?” asks physicist Dominic Walliman in a TEDxEastVan Talk. “You’re having a chat with someone, and they’re telling you something about a subject they’re very interested in or they know a lot about, and you’re following along. Then, at some stage you realize you kind of lost the thread of what they’re saying … You realize you have absolutely no idea what they’re talking about.”
- Keywords:
- Public speaking Interpersonal communication Oral communication
- Resource Type:
- Others
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Video
Have you ever talked with a friend about a problem, only to realize that he just doesn’t seem to grasp why the issue is so important to you? Have you ever presented an idea to a group, and it’s met with utter confusion? What’s going on here? Katherine Hampsten describes why miscommunication occurs so frequently, and how we can minimize frustration while expressing ourselves better.
- Keywords:
- Miscommunication Interpersonal communication
- Resource Type:
- Video
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Others
In this article and in the video, below, we'll look at each of the 7 Cs of Communication, and illustrate each element with both good and bad examples.
- Keywords:
- Oral communication Communication Interpersonal communication
- Resource Type:
- Others
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MOOC
Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
- Keywords:
- Business communication Interpersonal communication Communication
- Resource Type:
- MOOC
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MOOC
This Specialization is aimed at preparing students for undergraduate study in an English-speaking university. The course equips you for full participation and engagement with your studies by building awareness and understanding of the core values and expectations of academic culture, and providing you with practical strategies to apply to your studies. In this course, you will learn how to develop your Communication Skills to help you achieve success in your university studies. After completing this course, you will be able to:
1. Recognise the importance of communication in communities of practice at university
2. Understand contexts of communication at university and associated expectations
3. Communicate clearly across a variety of different contexts and to a wide range of audiences by adapting communicative styles appropriately
4. Demonstrate, negotiate, and further understanding through spoken, written, visual, and conversational modes
5. Effectively formulate arguments and communicate research findings through the process of researching, composing, and editing
6. Confidently engage in constructive and critical dialogue with respect and professionalism
- Keywords:
- Communication Interpersonal communication
- Resource Type:
- MOOC
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MOOC
In today’s workplace, professionals don’t work alone, and rarely work with just one other person. More often, we are required to work in groups to strategize, design solutions, ideate, motivate, manage, and execute. This course, part of the Leadership Essentials Professional Certificate program, complements business communication skills and expands those competencies to provide a foundation for decision-making, consensus-building, and problem-solving within a group environment.
In this course, learners will analyze and evaluate their own experiences of leading and participating in teams, and will relate them to industry examples.
Topics in the course also include:
Team formation and development
Building, leading, organizing, and motivating teams
Managing conflict in groups to build productive professional relationships
Collaboration among cross-functional teams
Interpersonal relationship dynamics in small groups
- Keywords:
- Interpersonal communication Teams in the workplace Business communication
- Resource Type:
- MOOC
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MOOC
Recently revised and updated! Effective teamwork and group communication are essential for your professional and personal success. In this course you will learn to: make better decisions, be more creative and innovative, manage conflict and work with difficult group members, negotiate for preferred outcomes, improve group communication in virtual environments, develop a better overall understanding of human interaction, and work more effectively as a team. Our goal is to help you understand these important dynamics of group communication and learn how to put them into practice to improve your overall teamwork.
- Keywords:
- Interpersonal communication Project management Communication in small groups Group problem solving
- Resource Type:
- MOOC
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Video
In our tech-driven, interconnected world, we've developed new ways and rules to court each other, but the fundamental principles of love have stayed the same, says anthropologist Helen Fisher. Our faster connections, she suggests, are actually leading to slower, more intimate relationships. At 12:20, couples therapist and relationship expert Esther Perel steps in to make an important point -- that while love itself stays the same, technology has affected the way we form and end relationships.
- Subjects:
- Anthropology, Sociology, and Technology
- Keywords:
- Love Courtship Communication technology Interpersonal communication
- Resource Type:
- Video
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Others
Learners are shown questions to ask themselves before they speak. They evaluate three responses according to the criteria presented. This activity has audio content.
- Subjects:
- Sociology and Communication
- Keywords:
- Interpersonal communication Oral communication
- Resource Type:
- Others