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Communication
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MOOC
Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
- Keywords:
- Business communication Interpersonal communication Communication
- Resource Type:
- MOOC
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MOOC
Recently revised and updated! Effective teamwork and group communication are essential for your professional and personal success. In this course you will learn to: make better decisions, be more creative and innovative, manage conflict and work with difficult group members, negotiate for preferred outcomes, improve group communication in virtual environments, develop a better overall understanding of human interaction, and work more effectively as a team. Our goal is to help you understand these important dynamics of group communication and learn how to put them into practice to improve your overall teamwork.
- Keywords:
- Interpersonal communication Project management Communication in small groups Group problem solving
- Resource Type:
- MOOC
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MOOC
All of us carry explicit or implicit theories of learning. They manifest themselves in the ways we learn, the ways we teach, and the ways we think about leadership and learning. In Leaders of Learning, you will identify and develop your personal theory of learning, and explore how it fits into the shifting landscape of learning. This isn’t just about schools, it’s about the broader and bigger world of learning. The education sector is undergoing great transformation, and in the coming decades will continue to change. How we learn, what we learn, where we learn, and why we learn; all these questions will be reexamined. In Leaders of Learning, we will explore learning, leadership, organizational structure, and physical design.
- Course related:
- APSS1L01 Tomorrow's Leaders and APSS2A01 Service Leadership
- Subjects:
- Psychology
- Keywords:
- Learning Psychology of Learning
- Resource Type:
- MOOC
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MOOC
This course will provide participants with an overview of communication issues that have crucial effects on a deaf person’s access to health and emergency services. Participants will acquire knowledge, strategies and a basic set of sign language to achieve effectiveness in communicating with deaf people in selected contexts requiring emergency services. Furthermore, the course leads participants to carefully consider deaf people’s needs in disaster settings and possible actions to take to reduce the risks they face. This is the first local-based online sign language course in Hong Kong focusing on disaster risk reduction through improving the communication between first responders, the public and persons with hearing disabilities in health emergencies and disasters. All signs in the course are demonstrated by the deaf. Serving health professionals and paramedics are invited as the actors to ensure proper skill demonstration. Due to its innovativeness, the course was invited by United Nations Office for Disaster Risk Reduction (UNDRR) to be presented in the Ignite Stage section in Global Platform for Disaster Risk Reduction 2019 in Geneva.
- Course related:
- CBS509 Sign Language and Linguistics and CBS4955 Deafness and Sign Language
- Subjects:
- Public Health
- Keywords:
- Deaf -- Means of communication Sign language Emergency medical services
- Resource Type:
- MOOC
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MOOC
This course is about resonating with your experience and meaningfully engaging patients to make good decisions and to address the significance of interprofessional collaborations in health care. Service users’ experience and views across all points on health promotion, management and support services are crucial to developing optimal health care practice. Join Prof Elwynis a leader committed in Shared Decision Making (SDM) practice and research to promote high quality decision making. Taking into account the best scientific evidence available, he will explain to you how this collaborative process and the use of decision-aids help eliciting patients’ beliefs and integrating patient preferences and priorities to treatment options after thorough considerations of the trade-offs. Together, we are oriented to the interprofessional collaborative initiative that synergizes the strengths among health care allies toachieve optimal clinical practice and health outcomes. Renowned experts in various health care fields share their first hand experiences, eliciting profound insights and wisdoms about interprofessional collaborations. This is aspirational in learning to reflect, decipher, interpret and construct ways in enhancing effective coordination of care to meet health needs. Making sense of the SDM and IPC concepts and recognizing the available evidences and resources is crucial to enabling good team dynamics. Using a docu-drama, it takes you through a patient’s journey having a stroke due to his hidden assumptions in receiving treatment to atrial fibrillation (an abnormal heart rhythm). His attitude and struggles point to a challenging recovery process. Contemplate on how SDM and IPC could step in at different stages to improve health outcomes. Identifying gaps in the existing scientific evidence and services will help you to pursue influential strategies and design innovative programs or products to attain better outcomes. Your understanding and participation in this course will create positive impact over time in advancing the present health system to deliver the best possible outcomes to various stakeholders. We are excited to see your passion in affecting health decisions and determination in accomplishing excellent care delivery. Get connected with a global community of learners and simply enjoy gaining new ideas about making a difference in health care.
- Subjects:
- Health Sciences
- Keywords:
- Patient participation Clinical medicine -- Decision making Medical care -- Decision making
- Resource Type:
- MOOC
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MOOC
Everyone tells stories—that’s how we build community and share ideas. However, we don’t always communicate our story as effectively as we intend to. Communication in the workplace may take the form of business writing, email communications, in-person discussions, non-verbal communication, public speaking, and even telling stories. The Communication Skills Professional Certificate program focuses on effective business communication skills employers value most, from crafting a powerful story to creating impactful presentations and using tools for public speaking. In this program, you will learn about: The elements of effective stories and communication strategies, plus how to use them in the workplace. How to use active listening and understand various communication styles to build rapport. How to tailor your messaging to a defined target audience. How to apply basic elements of the speech communication process. How to craft a clear and impactful speech. How to utilize best practices for presenting quantitative data using images. How to incorporate basics of visual design with effective presentation skills.
- Keywords:
- Listening Business communication Public speaking
- Resource Type:
- MOOC
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MOOC
In this course you will learn about a wide variety of Web 2.0 tools to use in your teaching and learning. Web 2.0 tools provide innovative ways to communicate, present content, and collaborate with others in creative ways. Web 2.0 tools are easy to learn, use, and implement, and many are free. This course will not only introduce you to popular Web 2.0 tools like Edmodo, Twitter, Voicethread, and Skype in K-16 instruction, but you will also learn how to effectively integrate these technologies into your classroom practices and create engaging student activities.
- Keywords:
- Internet in education Computer-assisted instruction Educational technology Educational innovations
- Resource Type:
- MOOC