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Video
Overcoming the COVID-19 pandemic, public interests for healthcare innovations significantly increase. In order to prepare the next pandemic, POSTECH is initiating a new engineering-based medical school. This new program aims to solve practical medical problems via innovative technology and put significant efforts for commercialisation. As a Program Chair for the new Medical Science and Engineering Program, I will share my experience and future plans. Further, we spin-off a start-up company, “Opticho”, from the research outcomes in my lab. I will share my experience how translate the lab toys to commercial products: not only excitement but also difficulty.
Even date: 27/10/2023
Speaker: Prof. KIM Chulhong
Hosted by: PolyU Academy for Interdisciplinary Research
- Subjects:
- Biomedical Engineering, Medicine, and Health Technology and Informatics
- Keywords:
- Medical education Medical technology Biomedical engineering
- Resource Type:
- Video
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Video
Water shortage is one of the biggest challenges that humanity faces. Novel technologies to tackle the challenge of water scarcity are urgently needed. However, all the existing studies are based on bare fibers with diameter in the order of mm. This talk introduces a novel fog collection technology using microfibers fabricated by near-field electrospinning. The collection efficiency reaches a record high level. Systematic investigation reveals that the waterdrops are “visible” to fog droplets in the incoming air flow because of the relatively small size of the microfibers. Thus, the large waterdrops deflect the fog-carrying airflow to the satellite small waterdrops, which effectively intercept the fog droplets.
Event Date: 12/10/2023
Speaker: Prof. TAN Zhongchao (Founding Chair Professor, Vice Provost and Dean of Academic Affairs of the Eastern Institute of Technology in Ningbo, China)
Hosted by: PolyU Academy for Interdisciplinary Research
- Subjects:
- Environmental Sciences and Mechanical Engineering
- Keywords:
- Fog Hydrology Water harvesting Water-supply
- Resource Type:
- Video
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Video
我們的日常生活每時每刻都離不開語言，每一個人都會對語言中發生的問題感興趣，但是卻並不知道這些生活中的語言問題有沒有學術研究價值。本講座將以日常生活中的語言現象為例，重點介紹語言研究的選題、研究方法和研究路徑，以期對研究生的選題和論文寫作以及語言的跨學科研究有所啟發。
日期：2023年9月15日
講者：崔希亮教授
主辦：人文學院
- Subjects:
- Language and Languages
- Keywords:
- Sociolinguistics
- Resource Type:
- Video
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Video
Interested in harnessing the power of Generative AI (GenAI) for your studies? Join us in exploring the GenAI platform, its functionality and usage policies in our upcoming workshop. Learn about how GenAI can enhance your learning experience and how to employ it in your studies while maintaining data privacy and security. We'll introduce you to 'prompts engineering' and emphasise the importance of academic integrity in the context of AI technology usage. Come and join this workshop co-organised by EDC and ITS.
Event Date: 27/9/2023
Facilitator(s): Chan, Dick (EDC), Mark, Kai Pan (EDC), Tam, Barbara (EDC), Leung, Rian (ITS)
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Video
Curious about integrating Generative AI (GenAI) into your teaching methodologies? Embark on a journey with EDC and ITS in a comprehensive workshop introducing the innovative GenAI platform. This session will guide you through the platform's operations, explaining its usage policies. During the workshop, we'll briefly discuss the need for redesigning our assessment strategies in sync with this advanced tool to optimise learning outcomes effectively. Even more importantly, we will discuss data security and privacy concerns surrounding GenAI usage. This workshop offers an unrivalled opportunity to expand your understanding and proficiency in using AI in an educational context. If you're prepared to explore the cutting edge of education technology, then this is the ideal workshop for you.
Event Date: 20/9/2023
Facilitator(s): Chan, Dick (EDC), Mark, Kai Pan (EDC), Tam, Barbara (EDC), Leung, Rian (ITS)
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Video
Come hear three very different examples of assessment design that fully expect students to consult GenAI. They aim to deepen learning experiences by requiring students to produce multimodal submissions, revisit particular key points discussed in class, and demonstrate their understanding via hands-on quizzes and lab notebooks. When the assessment focus changes, the assessment criteria may change accordingly, and this will be included in the workshop.
Event Date: 30/8/2023
Facilitator: Chen, Julia (EDC)
Speaker(s): Chu, Rodney (APSS), Chan, Dick (EDC), Cheung, Gary (ABCT), Robbins, Jane (ELC)
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Video
Re-designing assessments within the context of generative AI is one of the most urgent challenges for universities. Might assessment re-design represent opportunities to build on key principles underpinning ‘good assessment’? Dependent on the disciplinary context, these might include iterative sequences of rich tasks; the development of student evaluative expertise; and linkages to real-world outcomes.
Effective assessment sequences are sometimes time-consuming. By reducing assessment overload, we can create much-needed space for new possibilities: increased authentic assessment; assessments that involve critical engagement with generative AI outputs; an enhanced role for digital and interactive oral assessment; teacher and student co-learning in partnerships for assessment re-design; and assessing process as well as product. The thorny issues of academic integrity and ethical use of generative AI also merit attention but should not distract from a primary focus on the development of student learning.
Generative AI raises exciting possibilities, yet there are few clear answers. In this workshop, complementary and alternative views, including those from different disciplinary perspectives will be welcomed.
Event Date: 22/8/2023
Speaker: Carless, David (Professor at the Faculty of Education, HKU)
Facilitator(s): Chen, Julia (EDC), Chon, Leo (EDC)
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Video
The rapid development and widening availability of generative AI tools to create and refine content presents a huge opportunity to re-assess some of the key foundational assumptions and practices behind the ways that our courses are designed and delivered.
In this seminar, Dr Bates will share his views on educators’ obligations to engage with these issues, educate students (and ourselves) on the affordances and limitations of new and emerging AI tools, iteratively experiment in a space that is rapidly changing, and share the successes (and failures) of UBC colleagues.
Dr Bates will also present some practical advice for different ways in which generative AI tools may be incorporated into teaching activities and assessments and outline ways in which UBC is gearing up to support instructors in these efforts.
Event Date: 9/8/2023
Presenter: Bates, Simon (Vice-Provost and Associate Vice-President, Teaching and Learning, Pro Tem, Professor of Teaching, Department of Physics and Astronomy, The University of British Columbia (UBC), Canada),
Facilitator(s): Lo, Dawn (EDC), Chon, Leo (EDC)
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MOOC
Learning how to learn: a process we all engage in throughout our lives, but no single method of learning guarantees success. This free course, Learning how to learn, aims to make the process of learning much more explicit by inviting you to apply various ideas and activities to your own study as a way of increasing your awareness of your own learning. Most learning has to be an active process and this is particularly true of learning how to learn.
- Keywords:
- Study skills Learning
- Resource Type:
- MOOC
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Others
This CEO Report is about tapping into the psychological thought-processes of how great problem-solvers see, interpret and makes sense of being stuck with complexity and what they do (or fail to do) to progress. To uncover these underlying thinking patterns we administered a rigorous and systematic interview approach from clinical psychology called, Repertory Grid Technique (RGT). Our sample consists of fifty (50) seasoned CEOs /Executives spanning a wide range of industry sectors. Seven (7) inherent latent themes emerged from our analysis as to what are the core drivers (habits of mind) that help executives open up the alternatives whenever they find themselves stuck with complexity.
- Subjects:
- Management
- Keywords:
- Chief executive officers -- Psychology Problem solving
- Resource Type:
- Others
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Video
Explore the technique known as the Socratic Method, which uses questions to examine a person’s values, principles, and beliefs.
- Keywords:
- Critical thinking Socrates Questioning
- Resource Type:
- Video
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Video
Every day, a sea of decisions stretches before us, and it’s impossible to make a perfect choice every time. But there are many ways to improve our chances — and one particularly effective technique is critical thinking. Samantha Agoos describes a 5-step process that may help you with any number of problems.
- Keywords:
- Problem solving Critical thinking Decision making
- Resource Type:
- Video
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MOOC
In today's business environment, organizations have identified critical thinking and problem-solving as skills that are integral to an employee's--and their organization's--success.
The most successful professionals can assess the environment, analyze a situation, design a solution, and ultimately win in a competitive scenario.
This course, part of the Leadership Essentials Professional Certificate program, will demystify, discuss, and provide application techniques for critical thinking and problem-solving in a business context. Learners will draw connections to their work experience by analyzing and critiquing case studies. Best practices for problem-solving will be discussed and illustrated including how to weigh alternative solutions, incorporate feedback from stakeholders, and how and when to start over.
- Keywords:
- Management Problem solving Critical thinking Decision making
- Resource Type:
- MOOC
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MOOC
Most professions these days require more than general intelligence. They require in addition the ability to collect, analyze and think about data. Personal life is enriched when these same skills are applied to problems in everyday life involving judgment and choice. This course presents basic concepts from statistics, probability, scientific methodology, cognitive psychology and cost-benefit theory and shows how they can be applied to everything from picking one product over another to critiquing media accounts of scientific research. Concepts are defined briefly and breezily and then applied to many examples drawn from business, the media and everyday life.
What kinds of things will you learn? Why it’s usually a mistake to interview people for a job. Why it’s highly unlikely that, if your first meal in a new restaurant is excellent, you will find the next meal to be as good. Why economists regularly walk out of movies and leave restaurant food uneaten. Why getting your picture on the cover of Sports Illustrated usually means your next season is going to be a disappointment. Why you might not have a disease even though you’ve tested positive for it. Why you’re never going to know how coffee affects you unless you conduct an experiment in which you flip a coin to determine whether you will have coffee on a given day. Why it might be a mistake to use an office in a building you own as opposed to having your office in someone else’s building. Why you should never keep a stock that’s going down in hopes that it will go back up and prevent you from losing any of your initial investment. Why it is that a great deal of health information presented in the media is misinformation.
- Keywords:
- Reasoning Problem solving Critical thinking Decision making
- Resource Type:
- MOOC
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Video
13 tips that will greatly improve your online presentation skills. If you follow these tips, you will absolutely nail your next presentation over Zoom or Microsoft Meetings or any other virtual meetings platform. The advice will help teachers, students, and any other professionals who needs to get their message across in an engaging, dynamic, and memorable way.
- Keywords:
- Public speaking Business presentations Digital communications Oral communication
- Resource Type:
- Video
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Others
You’re sitting down for dinner with an old friend to catch up. You’re in the middle of sharing an anecdote when their phone dings. Their eyes shift to the screen, and they slide their device into their lap to send a reply.
Most of us have been on both sides of this scenario, and while it may seem harmless, these kinds of distractions during our everyday interactions can make people feel unheard or unimportant, fragment our attention, and hurt our relationships. On the other hand, research shows that active listening — putting your full focus on your conversational partner to truly understand their message — can help us anticipate problems, resolve conflicts, expand our knowledge and build trust.
Like any skill, active listening can be practiced and cultivated. Here are three key ways to become a better listener.
- Keywords:
- Communication Interpersonal communication Interpersonal relations
- Resource Type:
- Others
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Others
“Have you ever had this experience?” asks physicist Dominic Walliman in a TEDxEastVan Talk. “You’re having a chat with someone, and they’re telling you something about a subject they’re very interested in or they know a lot about, and you’re following along. Then, at some stage you realize you kind of lost the thread of what they’re saying … You realize you have absolutely no idea what they’re talking about.”
- Keywords:
- Public speaking Interpersonal communication Oral communication
- Resource Type:
- Others
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Video
The 40 or so muscles in the human face can be activated in different combinations to create thousands of expressions. But do these expressions look the same and communicate the same meaning around the world regardless of culture? Is one person’s smile another’s grimace? Sophie Zadeh investigates.
- Keywords:
- Nonverbal communication Expression Body language
- Resource Type:
- Video
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Video
Have you ever talked with a friend about a problem, only to realize that he just doesn’t seem to grasp why the issue is so important to you? Have you ever presented an idea to a group, and it’s met with utter confusion? What’s going on here? Katherine Hampsten describes why miscommunication occurs so frequently, and how we can minimize frustration while expressing ourselves better.
- Keywords:
- Miscommunication Interpersonal communication
- Resource Type:
- Video
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Others
In this article and in the video, below, we'll look at each of the 7 Cs of Communication, and illustrate each element with both good and bad examples.
- Keywords:
- Oral communication Communication Interpersonal communication
- Resource Type:
- Others
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Video
Having the freedom to pick a topic to speak about can be challenging. Are you feeling a little stumped about what to talk to your audience about?
In this video, the 2018 World Champion of Public Speaking, Ramona Smith, shares advice on how to pick a topic that connects with your audience and keeps them engaged start to finish.
- Keywords:
- Public speaking
- Resource Type:
- Video
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Video
Have you ever been called on to talk in a meeting or in class, and you felt like you forgot everything you’ve ever known? It can be intimidating to be put on the spot to speak, but follow the advice of Ramona Smith, the 2018 World Champion of Public Speaking, and you’ll be able to handle impromptu speaking like a professional.
- Keywords:
- Public speaking
- Resource Type:
- Video
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Video
Have you ever seen someone give a speech or presentation, and the whole time they stood stiffly at the lectern or podium? It can be boring to watch someone give a speech or presentation when they don’t use movement to keep you engaged. The 2018 World Champion of Public Speaking, Ramona Smith, will help you plan how to effectively use appropriate body language to captivate your audience!
- Keywords:
- Expression Public speaking Body language Nonverbal communication
- Resource Type:
- Video
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Video
Have you ever felt nervous or anxious when you had to speak in front of other people? Or are you preparing for a class or work presentation and want to feel confident so you can do your absolute best?
In this video, the 2018 World Champion of Public Speaking, Ramona Smith, breaks down 5 tips that will help you prepare for and give your best presentation or speech yet!
- Keywords:
- Public speaking
- Resource Type:
- Video
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Others
The Better Speaker Series modules are designed as 10-15 minute educational speeches to be given in your club. They give practical tips that can be of benefit to all members.
- Keywords:
- Public speaking Oral communication
- Resource Type:
- Others
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MOOC
Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
- Keywords:
- Business communication Interpersonal communication Communication
- Resource Type:
- MOOC
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MOOC
This Specialization is aimed at preparing students for undergraduate study in an English-speaking university. The course equips you for full participation and engagement with your studies by building awareness and understanding of the core values and expectations of academic culture, and providing you with practical strategies to apply to your studies. In this course, you will learn how to develop your Communication Skills to help you achieve success in your university studies. After completing this course, you will be able to:
1. Recognise the importance of communication in communities of practice at university
2. Understand contexts of communication at university and associated expectations
3. Communicate clearly across a variety of different contexts and to a wide range of audiences by adapting communicative styles appropriately
4. Demonstrate, negotiate, and further understanding through spoken, written, visual, and conversational modes
5. Effectively formulate arguments and communicate research findings through the process of researching, composing, and editing
6. Confidently engage in constructive and critical dialogue with respect and professionalism
- Keywords:
- Communication Interpersonal communication
- Resource Type:
- MOOC
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Others
What do you really need to learn in life? How do you teach students to excel? What do successful learners do differently from others? What, in short, are their habits of mind?
Over the last two decades the learning sciences have begun to provide some powerful answers to these questions.
Here are some suggestions, drawing on research, to help you identify the kinds of learning habits likely to help you succeed. Imagine a clock-face. Think of each of the twelve points of its face as we look at twelve key aspects of learning.
- Keywords:
- Learning Study skills
- Resource Type:
- Others
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Others
Whether you’re interested in goal setting tips for you, your business, or to gain a deeper understanding of goal setting to help your clients, this SMART goal setting & Action Planning GUIDE can help.
Starting with an overview of the SMART Acronym and a helpful SMART graphic, this guide goes deeply into each element of SMART goal setting. It includes examples and more to help both you and your clients set well-rounded and SMART Goals and Actions!
- Keywords:
- Goal (Psychology) Motivation (Psychology) Goal setting in personnel management
- Resource Type:
- Others
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Video
Throughout your career journey we want you to learn how to become a reflective practitioner and you will develop this skill a lot as you work through these courses and as you progress through your degree.
Reflection is so important if you crack this now this is an attribute you can take with you for your whole life both professionally and personally.
This video will show you the fundamentals of how to what is reflection develop this graduate attribute.
- Keywords:
- Well-being Reflection (Philosophy)
- Resource Type:
- Video
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MOOC
Mindshift is designed to help boost your career and life in today’s fast-paced learning environment. Whatever your age or stage, Mindshift teaches you essentials such as how to get the most out of online learning and MOOCs, how to seek out and work with mentors, the secrets to avoiding career ruts (and catastrophes) and general ruts in life, and insights such as the value of selective ignorance over general competence. We’ll provide practical insights from science about how to learn and change effectively even in maturity, and we’ll build on what you already know to take your life’s learning in fantastic new directions. This course is designed to show you how to look at what you’re learning, and your place in what’s unfolding in the society around you, so you can be what you want to be, given the real world constraints that life puts on us all. You’ll see that by using certain mental tools and insights, you can learn and do more—far more—than you might have ever dreamed!
This course can be taken independent of, concurrent with, or subsequent to, its companion course, Learning How to Learn. (Mindshift is more career focused, and Learning How to Learn is more learning focused.)
- Keywords:
- MOOCs (Web-based instruction) Study skills Web-based instruction Learning
- Resource Type:
- MOOC
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MOOC
Based on one of the most popular open online courses in the world, this course gives you easy access to the learning techniques used by experts in art, music, literature, math, science, sports, and many other disciplines. No matter what your current skill level, using these approaches can help you master new topics, change your thinking and improve your life.
This course explains:
* Why sometimes letting your mind wander is an important part of the learning process
* How to avoid "rut think" in order to think outside the box
* The value of metaphors in developing understanding
* A simple, yet powerful, way to stop procrastinating
If you’re already an expert, these strategies will turbocharge your learning, including test-taking tips and insights that will help you make the best use of your time on homework and problem sets.
We all have the tools to learn what might not seem to come naturally to us at first—the secret is to understand how the brain works so we can unlock its power.
Filled with animations, application questions, and exercises, this course makes learning easy and fun!
- Keywords:
- Study skills Learning
- Resource Type:
- MOOC
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MOOC
This course gives you easy access to the invaluable learning techniques used by experts in art, music, literature, math, science, sports, and many other disciplines. We’ll learn about how the brain uses two very different learning modes and how it encapsulates (“chunks”) information. We’ll also cover illusions of learning, memory techniques, dealing with procrastination, and best practices shown by research to be most effective in helping you master tough subjects.
Using these approaches, no matter what your skill levels in topics you would like to master, you can change your thinking and change your life. If you’re already an expert, this peep under the mental hood will give you ideas for turbocharging successful learning, including counter-intuitive test-taking tips and insights that will help you make the best use of your time on homework and problem sets. If you’re struggling, you’ll see a structured treasure trove of practical techniques that walk you through what you need to do to get on track. If you’ve ever wanted to become better at anything, this course will help serve as your guide.
- Keywords:
- Study skills Learning
- Resource Type:
- MOOC
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Video
What is adaptability? Adaptability is a skill. It's feeling okay when you have to change how you think or act. To create a plan to improve your skills for learning, work and life, visit upskillsforwork.ca
- Keywords:
- Change (Psychology) Adaptability (Psychology)
- Resource Type:
- Video
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Video
Adaptability is having the skills to cope with change as work and industry evolve. In this 5-minute video, you’ll learn how to become an agent of change to improve your outcomes and growth in your area of business.
- Keywords:
- Organizational behavior Change (Psychology) Adaptability (Psychology) Organizational change -- Management
- Resource Type:
- Video
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Video
In this video, we discuss 'how to adapt' as a key to becoming your best self. Knowing how to adapt is key to becoming a master of your reality. This video will help you understand the process of adaptability for a life of success at being true to you.
- Keywords:
- Change (Psychology) Adaptability (Psychology)
- Resource Type:
- Video
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Video
Ken Cooper, Global Head of HR for Bloomberg, shares his insights on why being adaptable matters for individuals and organizations to remain relevant in an ever-changing world.
- Keywords:
- Organizational behavior Change (Psychology) Adaptability (Psychology) Organizational change -- Management
- Resource Type:
- Video
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Video
The world is changing quickly, affecting how we work, live and learn. Whether you’re starting a new job, learning to use new technology or need to develop different abilities to move up at your current job, possessing strong adaptability skills is important if you want to be successful.Skills for Success can help you develop your adaptability skills so you can continue to grow and succeed at work and in life.
- Keywords:
- Adaptability (Psychology) Success -- Psychological aspects Change (Psychology)
- Resource Type:
- Video
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Video
When venture investor Natalie Fratto is determining which start-up founder to support, she doesn't just look for intelligence or charisma; she looks for adaptability. In this insightful talk, Fratto shares three ways to measure your "adaptability quotient" -- and shows why your ability to respond to change really matters.
- Keywords:
- Adaptability (Psychology) Change (Psychology)
- Resource Type:
- Video
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MOOC
To survive in today’s constantly changing business landscape requires being comfortable in uncertainty. Adaptability is what allows people and businesses to solve problems, overcome challenges and move back from the edge of attrition to the more stable ground of relevance. Adaptability is everything. — Jeff Boss, Forbes
Adaptability refers to your ability change your actions, course, or approach in order to suit different conditions or environments. Adaptability implies a sense of personal choice, of purposefully navigating—rather than being driven by—changing circumstances.
Resilience is the capacity to recover quickly from difficulties. Resilience gives you the ability to bounce forward with new insights and learning you can carry into the future.
Both adaptability and resilience include the ability to assess an evolving situation from multiple perspectives, to shift thinking and viewpoint, and to choose the best response. Adaptable people flourish amidst chaos while inflexible people flounder. Adapters find openings in situations where others only see closure. This 4-module course will give you knowledge and tools to become more adaptable and resilient in your workplace and in your life.
- Keywords:
- Adaptability (Psychology) Resilience (Personality trait) Change (Psychology)
- Resource Type:
- MOOC
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MOOC
Everyone experiences adversity and stress at some level, whether it’s the pressure to perform in school or work, relationship problems, financial difficulties, or simply the number of tasks to do in a short period of time. All stress isn’t bad, but chronic stress can take its toll on our minds, bodies, and behavior. Research has shown that people can learn and use specific resilience skills (such as optimistic thinking, relaxation strategies, choosing one’s attention) and positive routines (good sleep, scheduling in fun, and so on) in order to better manage stress, bounce back quicker after a setback, be more effective in their academic and vocational pursuits, develop stronger relationships with others, be physically and mentally healthy, and be satisfied with their lives overall. In short, resilience is ordinary magic and can be learned. It does not necessarily mean that you have to be born resilient or get lucky in life. The purpose of this course is to teach individuals the science behind becoming a resilient person. Stated simply, resilience is the ability to survive and thrive. Resiliency is not only about your ability to positively adapt in the face of adverse or challenging circumstances (that is, survive), but it is also about learning the positive skills, strategies and routines that enable you to live a happy, fulfilling, and meaningful life (in other words, thrive). This course gives you the permission to take care of yourself in order to effectively manage life stressors and do what matters most in life.
By the end of this course, you will have learned about the knowledge and skills that you can apply in your life now and in the future to be a resilient person.
- Keywords:
- Stress management Resilience (Personality trait)
- Resource Type:
- MOOC
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MOOC
Globalisation and advances in information and communication technology have resulted in a 24/7 work environment characterised by rapid change, a greater sense of competition, and an explosion in access to communication and information. These pressures compound stress related to workload and information processing – this not only reduces performance but can lead to a reduced sense of meaning and purpose as well as physical and mental health issues. Understanding stress and how to boost your resilience to it are essential skills for contemporary leaders and play a vital role in managing the demands you face at work. This course will focus on the nature of stressors facing leaders in today’s work environments and how to deal with them. You’ll explore personal resilience – your capacity to withstand and cope with stress – and strategies for self-management, motivation and organisation. You’ll also learn how resilience is impacted by health and social relationships.
- Keywords:
- Adaptability (Psychology) Stress management Resilience (Personality trait) Job stress
- Resource Type:
- MOOC
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Others
Managers have tried various strategies and perks to boost employee engagement—all with little impact on long-term retention and performance. But now, neuroscience offers some answers. Through his research on the brain chemical oxytocin—shown to facilitate collaboration and teamwork—Zak has developed a framework for creating a culture of trust and building a happier, more loyal, and more productive workforce.
By measuring people’s oxytocin levels in response to various situations—first in the lab and later in the workplace—Zak identified eight key management behaviors that stimulate oxytocin production and generate trust: (1) Recognize excellence. (2) Induce “challenge stress.” (3) Give people discretion in how they do their work. (4) Enable job crafting. (5) Share information broadly. (6) Intentionally build relationships. (7) Facilitate whole-person growth. (8) Show vulnerability.
Ultimately, Zak concludes, managers can cultivate trust by setting a clear direction, giving people what they need to see it through, and then getting out of their way. In short, to boost engagement, treat people like responsible adults.
- Keywords:
- Personnel management Corporate culture Employee motivation Trust
- Resource Type:
- Others
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Others
Teamwork has a dramatic effect on organizational performance.
An effective team can help an organization achieve incredible results.
A team that is not working can cause unnecessary disruption, failed delivery and strategic failure.
Nowadays it is almost impossible to avoid being a member of team. If you're not on an official team at work, chances are you function within one in one way or another. So it's important for your personal and career development to know your teamworking strengths and weaknesses.
This assessment helps you uncover common teamworking problems that you might be experiencing. Once you've completed the assessment, we direct you towards team tools that will help you to improve and develop these important skills.
- Keywords:
- Teams in the workplace Performance Organizational effectiveness
- Resource Type:
- Others
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Others
You can't just switch on teamwork. It takes time for a new team to "gel" and work to its full potential. What's more, team members go through stages as they move from strangers to co-workers.
Bruce Tuckman's Forming, Storming, Norming, and Performing model describes these stages. When you understand Tuckman's model, you'll know how to help your new team to become effective – faster. Let's look at how.
- Keywords:
- Teams in the workplace Teams in the workplace -- Management
- Resource Type:
- Others
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Others
Dr Meredith Belbin defines a 'Team Role' as one of nine clusters of behavioural attributes identified by his research at Henley as being effective in order to facilitate team progress.
- Keywords:
- Teams in the workplace Project management
- Resource Type:
- Others
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MOOC
In today’s workplace, professionals don’t work alone, and rarely work with just one other person. More often, we are required to work in groups to strategize, design solutions, ideate, motivate, manage, and execute. This course, part of the Leadership Essentials Professional Certificate program, complements business communication skills and expands those competencies to provide a foundation for decision-making, consensus-building, and problem-solving within a group environment.
In this course, learners will analyze and evaluate their own experiences of leading and participating in teams, and will relate them to industry examples.
Topics in the course also include:
Team formation and development
Building, leading, organizing, and motivating teams
Managing conflict in groups to build productive professional relationships
Collaboration among cross-functional teams
Interpersonal relationship dynamics in small groups
- Keywords:
- Interpersonal communication Teams in the workplace Business communication
- Resource Type:
- MOOC
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MOOC
In this course, you will enhance your ability and opportunity to work creatively within any organization, learn to understand the importance and role of teamwork within the organization, and develop skills that differentiate yourself as a team player. The professional business skills related to teamwork and creativity gained through this course will help you to succeed working in any organization.
- Keywords:
- Creative thinking Creative ability in business
- Resource Type:
- MOOC
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MOOC
Recently revised and updated! Effective teamwork and group communication are essential for your professional and personal success. In this course you will learn to: make better decisions, be more creative and innovative, manage conflict and work with difficult group members, negotiate for preferred outcomes, improve group communication in virtual environments, develop a better overall understanding of human interaction, and work more effectively as a team. Our goal is to help you understand these important dynamics of group communication and learn how to put them into practice to improve your overall teamwork.
- Keywords:
- Interpersonal communication Project management Communication in small groups Group problem solving
- Resource Type:
- MOOC
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Video
Are you a first time project manager and need to learn the project manager basics so that your project can be successful? In this video, I’m sharing the most important tips for new project managers so that you’ll never experience a failed project.
- Keywords:
- Project management
- Resource Type:
- Video
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Video
Project Management Skills [WHAT YOU NEED TO SUCCEED AS A PM] / Are you looking to improve your project management skills and want to know the skills required for project manager success? Today, I’ll be sharing with you the most important project manager required skills so that you can be a successful project manager.
- Keywords:
- Project management
- Resource Type:
- Video
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Video
In this video, we’ll take you through 5 of the best project management software, their key features, what each tool is best for as well as pricing information.Project management software mentioned in this video:
- ClickUp
- monday.com
- Hive
- Smartsheet
- Asana
- Keywords:
- Project management -- Computer programs Project management
- Resource Type:
- Video
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Video
Introduction to Project Management. Learn how to manage a project on your own, how to structure projects in large, medium, and small organizations, and understand why some projects are successful while others not. This video covers some of the fundamental knowledge, concepts, tools and techniques you need to understand how a project works and what is the best way to manage it.
- Keywords:
- Project management
- Resource Type:
- Video
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Video
Project Planning | Project Plan In Excel With Gantt Chart | Project Management In Excel |Simplilearn
This video on project planning in Excel will help us understand the process of project planning concerning Excel. The video will explain the process of project management in Excel, elaborating on the reasons why we should use excel for project management. Then we will see the basics of a Gantt chart, along with understanding the process of making a Gantt chart in Excel. We will also see different Microsoft Excel templates, along with their features. Now, let us get started.
- Keywords:
- Project management -- Data processing Project management Microsoft Excel (Computer file)
- Resource Type:
- Video
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Video
This video on project manager roles and responsibilities will help us understand who is a project manager and what all skills are required to be a project manager. The video explains the roles and responsibilities of a project manager. After we know who is a project manager and what all a project manager is supposed to do, we will check the project manager’s salary. We will also see how one can become a project manager. Towards the end, we will review how a project manager’s resume looks like. Now, let us get started.
- Keywords:
- Project management
- Resource Type:
- Video
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Video
This video on Project Management tools will help us understand the popular project management tools in the market. In the beginning, the video will explain the parameters one needs to keep in mind while choosing a project management tool for personal use or their team. The video mentions the release of the PM tool, its features, and the companies that use them. We will also know the different packages in the market, along with their costs and various constraints. Now, let us get started and get to know the Project Management tools in detail.
- Keywords:
- Project management -- Computer programs Project management
- Resource Type:
- Video
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Video
What Is Project Management? | Introduction To Project Management | PMP Training Videos | Simplilearn
This video on what is project management will help us understand the basics of project management. The video explains everything that project management includes beginning from What is a project and the components of project management. We will understand the project life cycle and the responsibilities in project management. Furthermore, it tells about various certifications that one may take to become a project manager and excel in the field of project management. Finally, we will learn the risks in project management and how to manage those risks. Now, let us get started and understand project management in detail.
- Keywords:
- Project management
- Resource Type:
- Video
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Video
Design Thinking is a 5-step process to come up with meaningful ideas that solve real problems for a particular group of people. The process is taught in top design and business schools around the world. It has brought many businesses lots of happy customers and helped entrepreneurs from all around the world, to solve problems with innovative new solutions
- Keywords:
- Creative thinking Thought thinking Problem solving Creative ability
- Resource Type:
- Video
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Video
Imagine you were asked to invent something new. It could be whatever you want, made from anything you choose, in any shape or size. That kind of creative freedom sounds so liberating, doesn’t it? Or ... does it? if you're like most people you’d probably be paralyzed by this task. Why? Brandon Rodriguez explains how creative constraints actually help drive discovery and innovation.
- Keywords:
- Creative ability Inventions Problem solving
- Resource Type:
- Video
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Video
Do you sometimes have your most creative ideas while folding laundry, washing dishes or doing nothing in particular? It's because when your body goes on autopilot, your brain gets busy forming new neural connections that connect ideas and solve problems. Learn to love being bored as Manoush Zomorodi explains the connection between spacing out and creativity.
- Keywords:
- Creative thinking Creative ability Boredom
- Resource Type:
- Video
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Video
People have been grappling with the question of artificial creativity -- alongside the question of artificial intelligence -- for over 170 years. For instance, could we program machines to create high quality original music? And if we do, is it the machine or the programmer that exhibits creativity? Gil Weinberg investigates this creative conundrum.
- Keywords:
- Creative ability Artificial intelligence
- Resource Type:
- Video
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Video
Radio host Julie Burstein talks with creative people for a living -- and shares four lessons about how to create in the face of challenge, self-doubt and loss. Hear insights from filmmaker Mira Nair, writer Richard Ford, sculptor Richard Serra and photographer Joel Meyerowitz.
- Keywords:
- Creative thinking Creative ability
- Resource Type:
- Video
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Others
At IDEO.org, part of our mission is to spread human-centered design to social sector practitioners around the world. The Field Guide to Human-Centered Design reveals our process with the key mindsets that underpin how and why we think about design for the social sector, 57 clear-to-use design methods for new and experienced practitioners, and from-the-field case studies of human-centered design in action. The Field Guide has everything you need to understand the people you're designing for, to have more effective brainstorms, to prototype your ideas, and to ultimately arrive at more creative solutions.
- Keywords:
- Design -- Psychological aspects Design -- Social aspects Human engineering
- Resource Type:
- Others
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MOOC
This course deals directly with your ability for creativity which is a critical skill in any field. It focuses on divergent thinking, the ability to develop multiple ideas and concepts to solve problems. Through a series of creativity building exercises, short lectures, and readings, learners develop both an understanding of creativity and increase their own ability.
This course will help you understand the role of creativity and innovation in your own work and in other disciplines. It will challenge you to move outside of your existing comfort zone and to recognize the value of that exploration. This course will help you understand the importance of diverse ideas, and to convey that understanding to others.
The principal learning activity in the course is a series of "differents" where you are challenged to identify and change your own cultural, habitual, and normal patterns of behavior. Beginning with a prompt, e.g. "eat something different", you will begin to recognize your own = limits and to overcome them. In addition, you are encouraged to understand that creativity is based on societal norms, and that by it's nature, it will differ from and be discouraged by society. In this course, the persistence of the creative person is developed through practice. At the same time, these exercises are constrained by concerns of safety, legality, and economics, which are addressed in their creative process.
- Keywords:
- Creative thinking Change Problem solving Critical thinking
- Resource Type:
- MOOC
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Others
The Design Sprint Kit is an open-source resource for design leaders, product owners, developers or anyone who is learning about or running Design Sprints. Whether you are new to Design Sprints and gaining buy in for your first Sprint, or an experienced Sprint facilitator looking for new methods, this site will help you learn, plan, and contribute to the Design Sprint Methodology. The Design Sprint is a proven methodology for solving problems through designing, prototyping, and testing ideas with users. Design Sprints quickly align teams under a shared vision with clearly defined goals and deliverables. Ultimately, it is a tool for developing a hypothesis, prototyping an idea, and testing it rapidly with as little investment as possible in as real an environment as possible.
- Keywords:
- Design -- Psychological aspects Problem solving Creative ability in business
- Resource Type:
- Others
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Others
The Design Thinking Bootcamp Bootleg is an overview of some of our most-used tools. The guide was originally intended for recent graduates of our Bootcamp: Adventures in Design Thinking class. But we’ve heard from folks who’ve never been to the d.school that have used it to create their own introductory experience to design thinking. The Bootcamp Bootleg is more of a cook book than a text book, and more of a constant work-in-progress than a polished and permanent piece. This resource is free for you to use and share—and we hope you do.
- Keywords:
- Creative thinking Design -- Psychological aspects Creative ability Product design Critical thinking
- Resource Type:
- Others
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Others
Park Hyatt Hangzhou organized a special birthday dinner for Sun Yang, a former Olympic gold medalist, to celebrate his 30th birthday. The hotel team showed creativity by using their central kitchen as the venue for the party. The entrance was decorated as a swimming pool track, symbolizing Sun Yang's growth. The kitchen was transformed into a living room with a family-style dining setup to create a warm ambiance. The dinner was prepared by the hotel's chefs at the table, creating a fashionable and fun concept called "chef's table." The birthday cake was personalized with photos from Sun Yang's life. The event increased awareness and trust in the hotel.
- Subjects:
- Hotel, Travel and Tourism, Marketing, and Food and Beverage
- Keywords:
- Hospitality industry -- Marketing Hotels -- Marketing
- Resource Type:
- Others
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Others
Fliggy's Xiaoshan International Airport flash promotion during the May 1st holiday offers travelers an exciting opportunity to book their flight tickets through the platform. As domestic airports make a rapid recovery after the pandemic, Hangzhou Xiaoshan Airport leads the growth in passenger traffic, with a 345% increase compared to the previous year's Spring Festival Golden Week. To enhance offline marketing efforts, Fliggy introduces a flash coffee shop at the airport, addressing the need for better user engagement in a physical setting. By offering complementary coffee to those purchasing tickets on the platform, Fliggy seamlessly integrates online and offline marketing, creating a memorable experience for travelers. Although there are challenges in customization and resource allocation, the event successfully boosts brand awareness and generates word-of-mouth through scene-based marketing.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Airports -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The hotel's focus on internal marketing has resulted in an improved customer experience and team satisfaction. By understanding and responding to Ctrip reviews, setting performance targets, and establishing a dedicated service team, the hotel has achieved positive outcomes. The Ctrip rating increased, ADR reached new highs, and the service received recognition from guests. The challenge lies in maintaining the practice of service innovation in the future.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Tourism -- Computer network resources Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The Hotel X concert package promotion utilized AI digital salesman live streaming to attract customers and generate sales. The hotel focused on creating unique and attractive packages, leveraging its convenient location near the concert venue. The promotion was carried out on platforms such as Xiyou and Fliggy, utilizing AI digital salespersons for live streaming. The outcome was a sold-out package, increased platform browsing, and significant downloads on Fliggy. The hotel gained opportunities, revenues, and improved brand recognition. The implications include the need to embrace live streaming as an efficient marketing channel and to collaborate with other entities for unique offerings. Emotional connections and an allocation of resources are important considerations in this evolving landscape.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The promotion of camping products with a focus on socializing and active sharing has proven successful in the camping market. The increasing popularity of camping can be attributed to the impact of the pandemic, upgraded consumer demands, media promotions, and policy support. By providing all-inclusive services, organizing engaging events, and facilitating photo sharing, camping sites have attracted customers and generated positive outcomes. Investments have been recovered, a new model site has been established, and financing has been secured for further expansion. However, the industry faces challenges in maintaining quality across camping sites and establishing industry standards. Continuous efforts are needed to improve the camping business and enhance its reputation.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Camping -- Equipment supplies Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Hyatt Regency Xuzhou successfully marketed their Chinese Traditional Style Rooms by tapping into the rising trend of Han culture and the popularity of Hanfu among Generation Z. The hotel launched a promotional package that included a one-night stay in a Han Dynasty-style room, Hanfu experience, and tickets to a local attraction. They implemented a comprehensive digital marketing strategy, leveraging platforms like WeChat, TikTok, and Little Red Book, as well as collaborations with KOLs and KOCs. The promotions gained significant exposure and resulted in increased revenue and new customer acquisition. Ongoing adjustments are necessary to meet customer preferences and maximize the impact of different marketing channels.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The Whisky Carnival at Zhengzhou Crossing Hotel aimed to promote the brand and attract customers through a social marketing strategy. The hotel leveraged its bistro, which transforms into a whisky bar at night, to create a sensory experience for guests. By joining forces with exhibitors and inviting industry experts, the hotel provided an immersive whisky experience through classes and set packages. While the event generated revenue from exhibitor booths and ticket sales, the economic benefits were limited due to a new brand with insufficient preparation time. Challenges included gaining attention and ensuring professional personnel for the whisky bar operation. Overall, the event served to expose the brand and create awareness.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Bring (Marketing) Strategic alliances (Business) Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Jumeirah Nanjing Hotel has successfully implemented a creative marketing plan centered around its helipad, utilizing the 4I Theory. By leveraging the advantages of helicopters and the helipad, the hotel has generated unique and personalized experiences for high-end customers. The marketing strategy includes brand promotion, co-branding activities with local helicopter operators, and creative proposal marketing. These initiatives have resulted in innovative stories and partnerships, such as showcasing events in the air lounge and collaborating with local wedding planning companies. The hotel aims to continue staging more unique and innovative stories on its helipad, creating memorable marketing promotions in the future.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The Westin Xiamen Hotel and Sen Ran Camping joined forces to offer a unique health journey that combines the luxury comfort of the hotel with the natural beauty of camping. The co-branded offering provides all-inclusive packages tailored to themes such as parent-child relationships, health, and team building. Guests can enjoy customized experiences, including romantic dates in nature and road trip camping with themed rentals. The collaboration has resulted in comprehensive experiences for families, travelers, and fitness enthusiasts, showcasing the best of Westin's services. Despite positive outcomes, there is a need for refinement in safety measures, food transportation, and catering to specific dietary requests for different age groups.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The Mars Pineapple Hotel is an innovative marketing project that utilizes generative AI technology to create videos and images based on specified requirements. The hotel targets astronauts, scientists, and individuals interested in future technology and space travel. Its unique selling points include a pineapple-inspired design, emphasizing technological innovation, and personalized experiences such as stargazing through grid skylights and experiencing lunar craters in space capsule rooms. However, there are challenges in terms of the unstable quality of AI-generated content and the inability of AI to understand human emotions and create individualized experiences. Feedback and improvements are needed to enhance the marketing outcome and address these challenges.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Artificial intelligence Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The Dali Ning Fu Sea Inn successfully implemented a scene marketing strategy by creating highly-recognized and iconic scenes within the inn. This approach was an innovative response to the increased desire for travel and peaceful experiences during the pandemic. By leveraging platforms like TikTok and Little Red Book, the inn achieved impressive outcomes such as high occupancy rates, top rankings in popularity and sales, and significant revenue. The challenges faced included maintaining platform rankings and prolonged exposure, strategic product positioning, and the importance of private traffic for future marketing success. Ultimately, the inn's immersive vacation experience and positive customer word-of-mouth contributed to its success.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Guesthouses Social media Bed breakfast accommodations -- Marketing Lodging-house Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The Aden Select Shenzhen Taizi Hotel, formerly known as the Shenzhen Taizi Hotel, was established in 1983 and recently underwent an upgrade and renovation. It is now managed by Shenzhen China Merchants Aden Hotel and Apartment Management Co., Ltd. It is located in Shekou, Shenzhen, with easy access to transportation and popular tourist attractions. The hotel has 107 rooms with a coastal and retro industrial theme. China Merchants Aden's brand "Aden" has been successful in the hotel industry, providing high-quality service to high-end guests. The aim is to create a comforting experience for travelers and make life on the road enjoyable.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The promotion of Sichuan Chengdu Qingxia Mountain Residence focused on digital marketing and utilized the 4I theory - Interesting, Interests, Interaction, and Individuality. Located in the international tourism resort of Qingcheng Mountain, the residence offered unique scenery and cultural attractions. The marketing strategy showcased the peculiar design of the products and aimed to spur the interest of potential customers through a combination of scenery, customers, and products. Visitors were encouraged to share their experiences on platforms like TikTok, Weibo, and Little Red Book, and were provided with incentives to increase visibility. Collaborations with key opinion leaders (KOLs) enriched the content. The outcomes included increased popularity, higher sales, and repeat customers. Challenges included maintaining the momentum of digital marketing and sustaining customer interest.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Guesthouses Social media Bed breakfast accommodations -- Marketing Lodging-house Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Diaoyutai MGM Hospitality launched the MGM Lion Club member reward program, a cross-industry collaboration between Diaoyutai State Guesthouse and MGM International Hotel Group. The program aims to provide unique high-end experiences and promote the merging of the two brands. The marketing strategy involved collaborating with large platforms, industry leaders, and business partners to expand reach and increase brand awareness. The outcomes were rapid membership growth, attraction of high-net-worth customers, and elevated brand awareness. Challenges include limited availability of Diaoyutai hotels to attract members and the need to focus on digital development for market expansion and word-of-mouth marketing.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Customer loyalty programs Hotels -- Marketing Customer loyalty Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Hyatt Group's co-branding marketing strategy aimed to address the challenges faced by the hospitality industry, such as declining passenger flow and decreasing customer loyalty due to the pandemic. The strategy focused on the 4Ps of marketing - product, price, promotion, and place. Highlights included providing skincare products in guestrooms, collaborating with luxury brands in beauty salons, and offering co-branded afternoon tea experiences. The outcomes included improved brand awareness, increased income through co-marketing activities, and capturing the interest of potential customers through the allure of luxury and discounted products. Challenges remain in maintaining competitive prices, sustaining brand partnerships, and ensuring quality for high-end customers.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Strategic alliances (Business) Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The Children's Dream Show promotion by Kempinski Hotel Suzhou focused on the parent-child market's potential and the growing interest in children's education. The event, held for four consecutive years, aimed to provide children with a fun and educational experience. Activities included children experiencing hotel professions and exploring facilities, catering, and services. The hotel collaborated with a high-end Children's Photo Gallery to expand promotion channels. The outcomes included improved brand awareness and increased income through co-marketing of parent-child products and customized projects for parents. The use of digital marketing, specifically through WeChat, was a successful strategy at the time, despite limited tools available compared to present times.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Family vacations Target marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The Macau Tower Convention and Entertainment Center offers a range of experiences including dining, adventure activities, and convention facilities. The marketing strategy focuses on product innovation and festival marketing. Initiatives include launching special menus for traditional festivals, hosting wine and food parties, offering selected cake specials, and providing exquisite floral arrangements for various occasions. These promotions aim to expand revenue channels, attract new customers, and maintain a high-quality brand reputation. Despite challenges from the pandemic and international issues, Macau's domestic tourism industry has shown signs of recovery, making long-term market expectations positive if the external environment improves.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- China -- Macau (Special Administrative Region) Tourism -- Marketing
- Resource Type:
- Others
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Others
Shenzhen Air International Hotel successfully implemented an aviation culture theme project, transforming the hotel into an "Aviation Museum Hotel." Through upgrading the visual experience, incorporating cultural and creative design concepts, and enhancing digital transformation, the hotel created a unique and immersive aviation and aerospace cultural atmosphere for guests. This innovative approach led to improved reputation, attracting internet celebrities for check-ins and live streams, and increased economic benefits with higher occupancy rates and room rates. Moving forward, the challenge lies in maintaining internet popularity, providing high-quality service, and continuously refreshing the aviation culture for long-term success.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
InterContinental Hotel Group (IHG) successfully utilized AI technology for their Chinese New Year marketing campaign, creating AI rabbits to represent each hotel brand and incorporating AR+AI technology in their "New Year Catching Joyful Rabbits" campaign. This innovative approach attracted attention and engagement from consumers, with over 60,000 New Year red envelopes claimed within three days. The campaign achieved great exposure, with the IHG logo being seen over 44 million times during 280,000 interactions. This pioneering exploration of AI technology in the hotel industry has positioned IHG as a leader and raised questions about the potential for AI to enhance marketing efficiency and consumer interaction.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Festivals -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Through market research, International Youth Culture Center was seen as too formal and wanted to break traditional impressions and extend marketing beyond professional clients. It needed to target different audiences for various business formats in the complex.To address these challenges, International Youth Culture Center identified market hotspots and strong IPs in 2014, and found that live TV shows, specifically "Running Man Brothers", were the hottest trend. By combining the conference center's highlights and the show's popularity, we successfully implemented our event marketing plan. After the program aired, International Youth Culture Center became a city-wide hotspot, achieving our marketing and budget targets.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
This case highlights a successful marketing strategy employed by a hotel in Hangzhou during the COVID-19 pandemic to attract business travelers. By conducting customer profiling and implementing promotional activities targeting the needs of the financial and consulting industries, the hotel achieved significant growth in room nights and bookings from the Boston Consulting Group. The strategy included offering additional benefits, promoting meeting facilities through the company's intranet, and providing personalized services to project team clients. The outcome was a 7.2-fold increase in production volume compared to the previous year. This case underscores the importance of timely market analysis, customization of promotional plans, and precise targeting to achieve successful marketing outcomes.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing COVID-19 (Disease) -- Economic aspect Target marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The "Chuangshi Kaiwan" AR experience at MOXY, a Marriott brand, targeted the Z generation with a content-driven marketing strategy. By leveraging augmented reality technology, guests could participate in interactive games and tasks throughout the hotel, immersing themselves in the facilities and atmosphere. This strategy aimed to deepen brand understanding and recognition while boosting brand awareness and performance. The marketing plan successfully attracted young locals and enhanced the overall guest experience. Additionally, the initiative expanded the likelihood of repeat stays across different cities. However, future marketing efforts should maintain a strong focus on the target audience's preferences to achieve optimal results.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Yushui Hot Spring Inn, a luxurious hotel, successfully implemented new media marketing and experiential strategies to meet the demands of high-end vacationers. By creating engaging content, such as TikTok videos showcasing their unique swimming pools, and hosting creative activities like Ferrari member salons, the hotel attracted a large number of fans and increased business performance. Their performance data showed significant growth in user numbers and revenue, while brand data demonstrated impressive online engagement and return on investment. The challenges ahead include accurately targeting customers in a declining economy and differentiating the hotel in a competitive landscape.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Andaz Xiamen Hotel successfully integrates its brand with the cultural heritage of Gulangyu Island through customized cultural tours and music-themed suites. Their marketing strategy includes product design that caters to changing consumer trends, leveraging the historical significance of Gulangyu Island, and offering one-stop services and cultural interpretations. Promotion efforts, such as themed discussions and music salons, further align the hotel with Gulangyu Island's cultural heritage. The outcomes include establishing the hotel as a landmark with strong brand characteristics and converting online engagement into business opportunities. This project showcases the hotel's ability to integrate with local culture, cater to changing consumer demands, and capitalize on the trends of cultural tourism and consumer upgrades.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Green Cloud has developed a full-scenario and full-link digital service solution for the hospitality industry, catering to the increasing adoption of technology in hotels and the desire to provide unique stay-and-play experiences. The marketing strategy includes offering value-added services to customers who purchase PMS or OPERA software, online promotion through platforms like TikTok, and showcasing the practical uses and convenience of digital services in real business scenarios. The outcomes include increased sales of software products, attracting more potential clients, and accumulating positive word-of-mouth for full-scenario services. Challenges include conducting research to solve business pain points, providing accurate solutions, and enhancing communication and feedback to continuously improve customer satisfaction.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Tourism -- Computer network resources Hotels -- Marketing Hotel management -- Data processing
- Resource Type:
- Others
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Others
In response to the increasing demand for natural and interactive outdoor vacation activities, Global Villa Hot Spring Paradise has launched personalized outdoor camping experience packages for families, couples, and groups. The marketing strategy includes providing customized activities for different customer segments, multi-channel promotion through OTA platforms and new media platforms, and collaborations with bloggers and KOLs. The outcomes include diversifying hotel products, improving customer experience, and increasing overall consumption and revenue. However, the hotel must continuously innovate activity content to remain unique and avoid imitation by competitors. Personalized services tailored to each customer segment's needs are also crucial for long-term success.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Hangzhou Fayun Anman, a picturesque resort, successfully utilized immersive and digital marketing strategies to promote its outdoor wedding services. Through a wedding art exhibition, themed "Cloudy Dreamland," the resort created immersive experiences for guests, featuring traditional ceremonies and healing rituals. Promotion through social media platforms garnered significant attention, with likes, shares, and inquiries from interested couples. The exhibition enhanced the resort's brand image and uniqueness. However, the challenge for Hangzhou Fayun Anman lies in maintaining its high-end positioning amidst increasing competition and price wars in the outdoor wedding market. Revenue growth while upholding luxury positioning is a key consideration for the resort's future success.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Special events -- Management Target marketing Weddings Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
EVEN HOTEL Chengdu Jinniu, a high-end hotel brand focusing on a healthy lifestyle, offers various sports and health experiences to guests. To build brand awareness, the hotel recruits employees who love sports and organizes activities in the surrounding communities. Live streams, sports-themed videos, and inviting fitness enthusiasts to hold events further increase exposure. These efforts have attracted community residents, KOLs, and national champions like Ye Yin, who endorse the hotel. The marketing plan has shortened the opening period and increased occupancy rate and revenue. Challenges include customer source dispersion and managing marketing and operating costs. Overall, EVEN HOTEL Chengdu Jinniu successfully integrates exercise and a healthy lifestyle into its brand positioning.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Medical tourism Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Jinan Inzone Royal Plaza Hotels launched the Shandong Cuisine Health Banquet to cater to the health-conscious dining trends of middle and high-end business travelers. The banquet combines the health benefits of Shandong Cuisine with the philosophy of Confucianism. Promoted through industry experts and media, the banquet has gained attention and increased the hotel's visibility. However, the hotel faces challenges in maintaining its popularity amidst changing dining trends and may need to continuously introduce new dishes to adapt to market changes and customer needs.
- Subjects:
- Marketing, Hotel, Travel and Tourism, and Food and Beverage
- Keywords:
- Hotels -- Marketing Restaurants -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Hotel Indigo Shanghai Jing'An successfully implemented a co-marketing strategy through its collaboration with FUJIFILM. By creating a FUJIFILM creative center in the lobby, guests were able to experience cameras, printing, and sound photo installations. Themed events and an afternoon tea package further engaged the target market. Media exposure and social media interaction generated increased brand awareness and occupancy rates. While the impacts of the campaign on long-term success are still being determined, the hotel must continue to stay innovative and captivating to attract repeat guests in an ever-changing market. To further increase revenue, Hotel Indigo Shanghai Jing'An should focus on developing strategies that encourage customer loyalty.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Strategic alliances (Business) Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
The Hangzhou Cultural and Innovation Bazaar successfully revitalized Hangzhou's cultural tourism industry by integrating Song Dynasty culture with modern trends. Using innovative marketing strategies, such as interactive content, cross-industry collaborations, and immersive experiences, the event attracted both local and foreign tourists. The bazaar's success led to its expansion, with other cities in Zhejiang Province following suit. The integration of traditional cultural elements with contemporary concepts created a unique cultural identity that appealed to young consumers. However, challenges remain in adapting to changing preferences and controlling operating costs while maintaining a differentiated and immersive experience. The Hangzhou Cultural and Innovation Bazaar sets a benchmark for cultural tourism practitioners, emphasizing the importance of continuous learning and exploration to engage modern audiences.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- China -- Hangzhou Tourism -- Marketing
- Resource Type:
- Others
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Others
The Banyan Tree Wellness Journey, launched by Banyan Tree Resort in China, offers a personalized and unique experience to promote wellness and a healthy lifestyle. The program incorporates local culture and characteristics, targeting specific market segments. Guests are provided with the Banyan Tree Wellness Passport, featuring various wellness activities, with rewards upon completion. The program has boosted revenue from wellness packages, elevated the hotel's average room rate through wellness room offerings, and created awareness about wellness practices. Challenges include engaging a wider range of guests in the program and ensuring the safety and satisfaction of diverse preferences. Banyan Tree must continue to innovate and introduce new wellness experiences to maintain its competitive edge.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Medical tourism Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Shanghai International Convention Center Oriental Riverside Bund View Hotel, located in Shanghai's Lujiazui Financial and trade center, has successfully implemented a marketing strategy based on the AISAS theory. By focusing on attention, interest, search, action, and share, the hotel has transformed its image to attract a younger customer base and increase revenue. Utilizing existing resources, such as its lawn and partnerships with local art museums, the hotel has hosted the Lujiazui Financial City International Coffee Culture Festival and created family-friendly activities. This strategy has generated additional income, expanded the hotel's exposure on social media, and established its leadership in the hospitality industry. The challenges ahead include maintaining uniqueness, ensuring safety, and providing personalized experiences to meet evolving consumer preferences.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Hospitality industry -- Marketing
- Resource Type:
- Others
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Others
Sheraton Grand Hangzhou Binjiang Hotel has joined hands with Tesla, the leading global luxury electric car manufacturer, to provide convenient charging stations and personalized experiences for Tesla owners. The aim is to attract more guests and enhance online exposure. With a focus on luxury travel and innovative experiences, the collaboration targets Tesla owners and potential customers. The marketing strategy includes the installation of additional Tesla destination charging stations, complimentary charging for guests, and customized Tesla-themed afternoon tea. Promotion is carried out on Tesla's app, social media platforms, and travel websites. The collaboration has successfully increased brand awareness, generated additional revenue, expanded the customer base, and positioned the hotel as a leader in the luxury travel industry. Upholding the quality and novelty of customized experiences while ensuring the safety of charging stations present ongoing challenges. The hotel must continue to innovate, meet changing consumer preferences, and prioritize the security of its charging infrastructure. Striving to offer personalized and innovative experiences, Sheraton Grand Hangzhou Binjiang Hotel can maintain its competitive advantage.
- Subjects:
- Marketing and Hotel, Travel and Tourism
- Keywords:
- Hotels -- Marketing Target marketing Hospitality industry -- Marketing
- Resource Type:
- Others