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MOOC
When you immerse yourself in the context of the user, you can uncover pain points and find opportunities for improvement or innovation not always evident to your audience. In this course, part of the Design Thinking MicroMasters program, you will learn how to use simple research methodologies including active listening to understand your target audience and uncover their obvious or latent needs. Emphasis will be placed on observation and interviewing as key methods to gain empathy for the user's experience and viewpoint. Equipped with this understanding, you will be prepared to identify and define more accurately the business problem. You will also review case studies and discuss strategies to foster productive client-stakeholder relationships, including user personification, context understanding, and empathy idea mapping (ideas that resonate with your target audience).
- Subjects:
- Design Elements
- Keywords:
- Design -- Methodology Problem solving Industrial design
- Resource Type:
- MOOC
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e-book
Writing in College is designed for students who have largely mastered high-school level conventions of formal academic writing and are now moving beyond the five-paragraph essay to more advanced engagement with text. It is well suited to composition courses or first-year seminars and valuable as a supplemental or recommended text in other writing-intensive classes. It provides a friendly, down-to-earth introduction to professors' goals and expectations, demystifying the norms of the academy and how they shape college writing assignments. Each of the nine chapters can be read separately, and each includes suggested exercises to bring the main messages to life. Students will find in Writing in College a warm invitation to join the academic community as novice scholars and to approach writing as a meaningful medium of thought and communication. With concise discussions, clear multidisciplinary examples, and empathy for the challenges of student life, Guptill conveys a welcoming tone. In addition, each chapter includes Student Voices: peer-to-peer wisdom from real SUNY Brockport students about their strategies for and experiences with college writing. While there are many affordable writing guides available, most focus only on sentence-level issues or, conversely, a broad introduction to making the transition. Writing In College, in contrast, provides both a coherent frame for approaching writing assignments and indispensable advice for effective organization and expression.
- Subjects:
- English Language
- Keywords:
- English language--Composition exercises Textbooks English language -- Rhetoric
- Resource Type:
- e-book
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e-book
These materials will help students and instructors alike explore human behavior and how it is shaped and impacted by both traditional and non-traditional paradigms. This text will also support the reader in having a deeper understanding of how the environment, in all of its complexity, can affect individuals, families, groups, and communities. It is my hope that the information contained in this book will help you, as a future social worker, approach client systems with empathy, understanding, and a compassionate curiosity that allows for comprehensive assessment, individualized approaches to treatment, and continuity of care.
- Subjects:
- Psychology and Social Work and Human Services
- Keywords:
- Human behavior Social service Textbooks
- Resource Type:
- e-book
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Video
Dissenters are often dismissed as disruptive, disrespectful and annoying. But when it comes to business, challenging the status quo can bring much needed change to any organization. Andrew Millar defends the dissenters of the world, arguing that these stalwarts are arguing out of compassion with an aim to improve ideas. In this impassioned talk, Millar shares lessons that any company or loyal objector can use to work strengthen their organization.
- Subjects:
- Management
- Keywords:
- Leadership Industrial management Business communication
- Resource Type:
- Video
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Video
When you report an emergency in the US, police, firefighters or paramedics answer the call. What if mental health professionals responded, too? Colorado State Representative Leslie Herod shares a straightforward and research-backed approach that brings heart and humanity to criminal justice rather than unnecessary fines and arrests -- and keeps crises from escalating into traumatic, or even deadly, events.
- Subjects:
- Management of Health Care Services and Health Sciences
- Keywords:
- Mental health service Emergency management
- Resource Type:
- Video
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Video
As a medical clown, TED Resident Matthew A. Wilson takes the old adage that laughter is the best medicine very seriously. In this heartwarming talk, he shares glimpses of how clowning around can help patients (and medical staff) navigate stressful situations -- with no side effects.
- Subjects:
- Psychology and Health Sciences
- Keywords:
- Wit humor in medicine Clowning
- Resource Type:
- Video
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Video
The global refugee crisis is a mental health catastrophe, leaving millions in need of psychological support to overcome the traumas of dislocation and conflict. To undo the damage, child psychiatrist and TED Fellow Essam Daod has been working in camps, rescue boats and the shorelines of Greece and the Mediterranean Sea to help refugees (a quarter of which are children) reframe their experiences through short, powerful psychological interventions. "We can all do something to prevent this mental health catastrophe," Daod says. "We need to acknowledge that first aid is not just needed for the body, but it has also to include the mind, the soul."
- Subjects:
- Health Scences
- Keywords:
- Refugees -- Menatal health services Refugees -- Medical care
- Resource Type:
- Video
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Video
Reading fiction can educate us emotionally, intellectually and spiritually, says Beth Ann Fennelly, creative writing professor and poet laureate of Mississippi. She makes the case for why we humans — and the world — continue to need literature.
- Subjects:
- English literature
- Keywords:
- Social psychology literature Empathy
- Resource Type:
- Video
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Video
Unlock the mysteries and inner workings of the world through one of the most imaginative art forms ever -- mathematics -- with Roger Antonsen, as he explains how a slight change in perspective can reveal patterns, numbers and formulas as the gateways to empathy and understanding.
- Subjects:
- Mathematics and Statistics
- Keywords:
- Mathematics
- Resource Type:
- Video
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Video
Being diagnosed with autism is often seen as a tragedy. But for Jac den Houting, it was the best thing that's ever happened to them. As an autistic person, concepts like the Neurodiversity paradigm, the Social Model of Disability, and the Double Empathy Problem were life-changing for Jac. In this talk, Jac combines these ideas with their own personal story to explain why we need to rethink the way that we understand autism. Jac den Houting is a research psychologist and Autistic activist in pursuit of social justice. Jac currently holds the role of Postdoctoral Research Associate at Macquarie University in Sydney, working alongside Professor Liz Pellicano. In 2015, Jac was awarded an Autism CRC scholarship to complete their PhD through the Autism Centre of Excellence at Griffith University in Brisbane. Prior to this, they gained almost 10 years’ experience as a psychologist in the criminal justice system, with the Queensland Police Service and Queensland Corrective Services. Jac was identified as Autistic at the age of 25, and is proudly neurodivergent and queer. After participating in the inaugural Future Leaders Program at the 2013 Asia Pacific Autism Conference, Jac quickly became established as a strong advocate for the Autistic community. Jac is a current member of the Autistic Self Advocacy Network of Australia and New Zealand (ASAN-AuNZ)’s Executive Committee, the Autism CRC’s Data Access Committee, Aspect’s LGBTQIA+ Autism Advisory Committee, and the Aspect Advisory Council. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
- Course related:
- RS3320 Clinical Sciences in Developmental Dysfunction
- Subjects:
- Health Sciences
- Keywords:
- Autistic people Autism Autistic people -- Services for
- Resource Type:
- Video