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Hong Kong Polytechnic University
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Artificial intelligence
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Case Study
AI is transforming internal communications by enabling faster content creation, personalized messaging, and real-time translation, boosting productivity and engagement. However, challenges remain around content accuracy, potential bias, and data security, as organizations must ensure that AI-generated communications are reliable and sensitive information is protected from privacy and cybersecurity risks.
- Keywords:
- Employees -- Effect of technological innovations on Data protection Artificial intelligence Computer security
- Resource Type:
- Case Study
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Case Study
Orquest uses AI-driven workforce management to optimize staff scheduling for companies like McDonald’s and ZARA, improving efficiency and employee satisfaction. While AI streamlines scheduling and reduces administrative workload, challenges remain in ensuring data quality, digital literacy, and maintaining the human touch needed to address nuanced employee needs and well-being.
- Keywords:
- Personnel management Artificial intelligence Scheduling
- Resource Type:
- Case Study
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Case Study
Artificial intelligence is transforming hospitality by introducing “digital workers”—AI agents managed like human employees. While this approach promises greater efficiency and accountability, it raises concerns about job displacement, workplace competition, and the practical challenges of integrating AI into traditional organizational structures and departmental roles.
- Subjects:
- Hotel, Travel and Tourism
- Keywords:
- Hospitality industry -- Information technology Hotel management Artificial intelligence
- Resource Type:
- Case Study
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Case Study
Booking.com’s AI Trip Planner, powered by ChatGPT, offers travelers a conversational interface for personalized travel recommendations and real-time property Q&A. Fully integrated with the Booking.com app, it streamlines trip planning and booking. However, its effectiveness depends on user input, and GenAI’s limitations in filtering spam or false information may affect reliability.
- Subjects:
- Hotel, Travel and Tourism
- Keywords:
- Tourism -- Technological innovations Tourism -- Decision making Artificial intelligence
- Resource Type:
- Case Study
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Case Study
FlyZoo Hotel, as the first “Future Hotel” of Alibaba Group, integrates AI throughout its operations, featuring facial recognition check-in, in-room AI voice assistants, and service robots for concierge and room service. While these innovations enhance efficiency and personalization, challenges include high costs, limited human interaction, and the need for ongoing staff training and technological upgrades.
- Subjects:
- Hotel, Travel and Tourism
- Keywords:
- Hotel management Hospitality industry -- Information technology Artificial intelligence
- Resource Type:
- Case Study
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Video
The PolyU Academy for Interdisciplinary Research (PAIR) of The Hong Kong Polytechnic University (PolyU) today hosted its inaugural Public Forum for Research and Innovation. Titled “DeepSeek and Beyond”, the keynote speech was delivered by Prof. YANG Hongxia, Associate Dean (Global Engagement) of the PolyU Faculty of Computer and Mathematical Sciences and Professor of the Department of Computing, who highlighted the latest developments in artificial intelligence (AI). The event attracted over a thousand participants, including faculty members, students, alumni, and leaders from the innovation and technology sector, as well as academics and the public. Additionally, over 390,000 viewers tuned in through the live streaming platforms.
The Forum began with a welcoming speech delivered by Prof. CHEN Qingyan, Director of PAIR and Chair Professor of Building Thermal Science of the PolyU Department of Building Environment and Energy Engineering. This was followed by Prof. ZHANG Chenqi, Chair Professor of Artificial Intelligence of the PolyU Department of Data Science and Artificial Intelligence, and Director of the PolyU Shenzhen Research Institute introducing the speaker.
Prof. Zhang said, “The development of large models is at the core of competition in the AI wave. DeepSeek has demonstrated that high-performance AI models can be achieved using fewer and less advanced graphics processing units (GPUs), demonstrating that cutting-edge AI technology can be realised through the optimisation of algorithms.”
The large AI model developed by the mainland Chinese startup DeepSeek has garnered wide acclaim around the world for its low-cost, high-performance, and open-source framework, disrupting the traditional “computing power-first” logic of AI model training. At the Forum, Prof. Yang highlighted the potential of generative AI (GenAI), adding that it presents abundant opportunities for various sectors, including healthcare, finance, manufacturing, retail, media and fashion, and for applications in medical imaging analysis, fraud detection, predictive maintenance, retail inventory management, content creation, and design and marketing.
Prof. Yang also recounted the evolution of AI and shared her professional milestones with the audience, notably the development of the M6 large model, which trained a 10-trillion-parameters model using just 512 GPUs. Prof. Yang further elaborated on how her GenAI project, Co-GenAI, improves the accessibility of AI technology while minimising dependence on large-scale centralised computing resources, thereby transforming the trajectory of AI progress. This ground-breaking effort has positioned Hong Kong and the Mainland at the forefront of global advancement in GenAI.
Moderated by Prof. Zhang Chenqi, a panel discussion was also held, featuring esteemed panellists Prof. Yang Hongxia and Prof. LI Qing, Head and Chair Professor of Data Science of the PolyU Department of Computing, and Co-Director of the Research Centre for Digital Transformation of Tourism. The scholars discussed the opportunities and challenges that advancements in AI present for higher education and research. They also engaged in fruitful discussion with participants during the question-and-answer session. The topics included the application of AI in industry, the regulation of information, its impact on the employment environment and economic development, and the integration of AI technologies.
PolyU is committed to advancing AI education and research. In January 2025, the University established the Faculty of Computer and Mathematical Sciences with a vision to lead global advancements in digital transformation and AI through distinguished education, research, and knowledge transfer.
Event date: 11/03/2025
Speaker: Prof. YANG Hongxia
Hosted by: PolyU Academy for Interdisciplinary Research
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Others
OER4AI features a collection of public resources on AI, with categorization of different AI topics. With this OER portal, teachers can use its teaching materials, while students can access it and attempt its exercises. We aim at:
• Providing materials for students to gain hands-on experience;
• Collecting the public resources on AI;
• Giving teachers access to this website through PolyU OER Portal.
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Video
Interested in harnessing the power of Generative AI (GenAI) for your studies? Join us in exploring the GenAI platform, its functionality and usage policies in our upcoming workshop. Learn about how GenAI can enhance your learning experience and how to employ it in your studies while maintaining data privacy and security. We'll introduce you to 'prompts engineering' and emphasise the importance of academic integrity in the context of AI technology usage. Come and join this workshop co-organised by EDC and ITS.
Event Date: 27/9/2023
Facilitator(s): Chan, Dick (EDC), Mark, Kai Pan (EDC), Tam, Barbara (EDC), Leung, Rian (ITS)
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Video
Curious about integrating Generative AI (GenAI) into your teaching methodologies? Embark on a journey with EDC and ITS in a comprehensive workshop introducing the innovative GenAI platform. This session will guide you through the platform's operations, explaining its usage policies. During the workshop, we'll briefly discuss the need for redesigning our assessment strategies in sync with this advanced tool to optimise learning outcomes effectively. Even more importantly, we will discuss data security and privacy concerns surrounding GenAI usage. This workshop offers an unrivalled opportunity to expand your understanding and proficiency in using AI in an educational context. If you're prepared to explore the cutting edge of education technology, then this is the ideal workshop for you.
Event Date: 20/9/2023
Facilitator(s): Chan, Dick (EDC), Mark, Kai Pan (EDC), Tam, Barbara (EDC), Leung, Rian (ITS)
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Video
Come hear three very different examples of assessment design that fully expect students to consult GenAI. They aim to deepen learning experiences by requiring students to produce multimodal submissions, revisit particular key points discussed in class, and demonstrate their understanding via hands-on quizzes and lab notebooks. When the assessment focus changes, the assessment criteria may change accordingly, and this will be included in the workshop.
Event Date: 30/8/2023
Facilitator: Chen, Julia (EDC)
Speaker(s): Chu, Rodney (APSS), Chan, Dick (EDC), Cheung, Gary (ABCT), Robbins, Jane (ELC)