AI is transforming internal communications by enabling faster content creation, personalized messaging, and real-time translation, boosting productivity and engagement. However, challenges remain around content accuracy, potential bias, and data security, as organizations must ensure that AI-generated communications are reliable and sensitive information is protected from privacy and cybersecurity risks.
The Peninsula’s SOTI MobiControl IoT system lets guests control in-room functions via tablets, personalizing experiences and enabling targeted upselling. However, while enhancing convenience and loyalty, concerns arise over privacy due to data collection without consent and vulnerability to cyber-attacks, as many IoT devices lack default encryption, risking guest information security.
