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Results for: Keywords Hospitality industry Year 2025

Case Study

Differentiation and Sustainability at Four Seasons Hotel Hong Kong

Four Seasons Hotel Hong Kong stands out with eight Michelin stars, curated local experience packages, and pioneering sustainability initiatives like low-carbon spirits. However, ensuring guest understanding of eco-friendly changes, managing operational risks in off-site tours, and justifying premium-priced packages amid competition from online travel platforms and DIY options remain challenging for the hotel.

Keywords:

Hospitality industry Hotel management Social responsibility of business

Resource Type:

Case Study
Case Study

Corporate Social Responsibility: A Case of Rosewood Hong Kong

Rosewood Hotel Group has embraced CSR through initiatives like global youth internships, community employment, and partnerships with local non-profits. However, these efforts present challenges, including resource allocation between CSR and core operations, potential strain on staff, reduced profits from donations, and the risk that similar programs by competitors could dilute Rosewood’s unique position in socially responsible hospitality.

Subjects:

Hotel, Travel and Tourism

Keywords:

Hospitality industry Social responsibility of business

Resource Type:

Case Study
Case Study

Hotel Food & Beverage Membership: A Case of Mandarin Oriental Hong Kong

Mandarin Oriental Hong Kong’s “Central” app is developed with exclusive dining offers, in-app reservations, and tiered membership benefits, distinguishing itself from standard hotel loyalty programs. While it enhances user experience and rewards, the app faces challenges in retaining affluent customers who seek more personalized, unique experiences beyond conventional loyalty incentives.

Subjects:

Hotel, Travel and Tourism and Food and Beverage

Keywords:

Customer loyalty Hospitality industry Customer loyalty programs

Resource Type:

Case Study

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Differentiation and Sustainability at Four Seasons Hotel Hong Kong

Corporate Social Responsibility: A Case of Rosewood Hong Kong

Hotel Food & Beverage Membership: A Case of Mandarin Oriental Hong Kong

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