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    Business Records Management

    Business Records Management

    In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided

    Subjects:
    Management
    Keywords:
    Records -- Management Filing systems
    Resource Type:
    Others
     
  • Others 
    The Professional's Guide to Telephone Etiquette

    The Professional's Guide to Telephone Etiquette

    Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

    Keywords:
    Telephone etiquette Telephone in business
    Resource Type:
    Others