When you report an emergency in the US, police, firefighters or paramedics answer the call. What if mental health professionals responded, too? Colorado State Representative Leslie Herod shares a straightforward and research-backed approach that brings heart and humanity to criminal justice rather than unnecessary fines and arrests -- and keeps crises from escalating into traumatic, or even deadly, events.
Haley Van Dyck is transforming the way America delivers critical services to everyday people. At the United States Digital Service, Van Dyck and her team are using lessons learned by Silicon Valley and the private sector to improve services for veterans, immigrants, the disabled and others, creating a more awesome government along the way. "We don't care about politics," she says. "We care about making government work better, because it's the only one we've got."