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Problem-solving and effective decision-making are essential skills in today’s fast-paced and ever-changing workplace. Both require a systematic yet creative approach to address today’s business concerns. This course will teach an overarching process of how to identify problems to generate potential solutions and how to apply decision-making styles in order to implement and assess those solutions. Through this process, you will gain confidence in assessing problems accurately, selecting the appropriate decision-making approaches for the situation at hand, making team decisions, and measuring the success of the solution’s implementation. Using case studies and situations encountered by class members, you will explore proven, successful problem-solving and decision-making models and methods that can be readily transferred to workplace projects.
- Keywords:
- Decision making Problem solving
- Resource Type:
- PDF, Video, and Website
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PDF Video Website
How do we unlock the transformational power of design thinking? To do this, we must understand that this power lies not in what it encourages us to do, but in who it encourages us to become. We become design thinkers by experiencing design.
In this course, developed at the Darden School of Business at the University of Virginia, we will guide you through six key phases of the design journey - Immersion, Sensemaking, Alignment, Emergence, Imagining, and Learning in Action. For each of these phases, you will explore how design thinking done well impacts innovators by inviting them to bring their authentic selves into the innovation conversation. You will examine key behaviors that bridge the gap from beginner to competency, and deepen the skills that will allow you to achieve design thinking's transformational promise. You will also hear from industry leaders from all over the world who will share valuable lessons and personal stories about how experiencing design has shaped their exciting careers.
- Keywords:
- Industrial design Strategic planning Creative thinking Problem solving Creative ability in business
- Resource Type:
- PDF, Video, and Website
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PDF Video Website
Welcome Designers!
In this course, you will learn to use the most important tools from the field of human-centered design to generate ideas: stakeholder mapping, journey mapping, personas, value-chain analysis, the job-to-be-done, ethnographic interviews, and more. Learn to connect with your customers on a human level, to get beyond what they say and observe what they do.
Developed at the Darden School of Business at the University of Virginia, the courses sees a team of design experts join Jeanne Liedtka to explore some of these critical tools that will spark your creativity and help you discover more about your potential clients.
- Keywords:
- Strategic planning Consumer satisfaction Customer relations
- Resource Type:
- PDF, Video, and Website
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PDF Video Website
Welcome, designers!
In this course, developed at the Darden School of Business at the University of Virginia, you will carry on the design thinking process begun in our Insights to Inspiration course, beginning with the eighth step in our 14-Step process, bringing the ideas you developed in our Insights to Inspiration course to action. We start this course by asking, “What if?” We’ll use brainstorming in a new and creative way to generate solutions to your challenge, and then learn to take those raw ideas and synthesize them into important concepts. By asking, “What wows?” and “What works?” you will learn to move from ideation to experimentation.
Throughout this journey, you will gather critical skills that will enable you to turn your ideas into action that can have a profound impact on you and your organization.
- Keywords:
- Industrial design Strategic planning Creative thinking Problem solving Creative ability in business
- Resource Type:
- PDF, Video, and Website
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PDF Video Website
Welcome Designers!
In this course, developed at the Darden School of Business at the University of Virginia, we will introduce you to the design thinking process. It is a project-based course in which you will identify a human-centered problem that you want to solve. We will focus our attention on the first seven steps of our 14-Step design thinking process.
We’ll guide you through crafting and carrying out a research plan that helps you answer the question, “What is?” You will gather and identify important insights about the needs and wants of others and use this information to identify the attributes of an ideal solution.
- Keywords:
- Industrial design Strategic planning Creative thinking Problem solving Creative ability in business
- Resource Type:
- PDF, Video, and Website
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PDF Video Website
Have you ever tried to find a solution to a problem only to realize you’ve been focusing on the wrong problem from the very beginning? Or you’ve proposed a solution only to have it shut down by your boss or coworkers? How stressful and defeating is that? With massive changes in our world that seem to create the most difficult of circumstances, both personally and professionally, your skills as a critical thinker and problem solver need to be further developed now more than ever.
By the end of this course you will have learned and memorized a practical model to solve problems on your own and with others. These 7 critical steps will ensure that you have looked at a problem from every angle and considered multiple solutions. In fact, this dynamic and holistic approach will help you solve problems once and for all!
- Keywords:
- Problem solving Critical thinking
- Resource Type:
- PDF, Video, and Website
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PDF Video Website
The evolution of design has seen it become a discipline no longer limited to the concerns of a singular, specific domain and develop to become a pathway for solving complex, nonlinear problems. Design is becoming a capability-enhancing skill, equipping people with the ability to deal with uncertainty, complexity and failure.
In this course, we demonstrate how you can use design as a way of thinking to provide strategic and innovative advantage within your profession. Suitable for anyone who is curious about design and translating the processes and tools of design thinking into innovative opportunities, over 5 weeks we explore, apply and practice the design process: think, make, break and repeat.
Through introducing theoretical concepts and examining industry case studies with leading Australian design firms, we investigate design as learning about the context (the thinking part), building prototypes as tangible representations (the making part) and testing potential solutions (the breaking part). We build on this by showing the productive value of moving through the process quickly and often (the repeating part), to improve ideas and develop new insights.
Throughout the course, you will follow us through three of Australia’s most exciting design offices and learn from practicing designers and leaders in design. This insight into industry will enable you to develop a comprehensive understanding of design and the role it can and does play within the innovation landscape. You will leave this course with a set of practical tools and techniques to apply to situations within your own professional context, to translate problems into opportunities and solutions, and ultimately to innovate through design.
- Keywords:
- Creative thinking Critical thinking Creative ability in business
- Resource Type:
- PDF, Video, and Website
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PDF Video Website
This course deals directly with your ability for creativity which is a critical skill in any field. It focuses on divergent thinking, the ability to develop multiple ideas and concepts to solve problems. Through a series of creativity building exercises, short lectures, and readings, learners develop both an understanding of creativity and increase their own ability. This course will help you understand the role of creativity and innovation in your own work and in other disciplines. It will challenge you to move outside of your existing comfort zone and to recognize the value of that exploration. This course will help you understand the importance of diverse ideas, and to convey that understanding to others. The principal learning activity in the course is a series of "differents" where you are challenged to identify and change your own cultural, habitual, and normal patterns of behavior. Beginning with a prompt, e.g. "eat something different", you will begin to recognize your own = limits and to overcome them. In addition, you are encouraged to understand that creativity is based on societal norms, and that by it's nature, it will differ from and be discouraged by society. In this course, the persistence of the creative person is developed through practice. At the same time, these exercises are constrained by concerns of safety, legality, and economics, which are addressed in their creative process.
- Keywords:
- Creative thinking Divergent thinking Problem solving
- Resource Type:
- PDF, Video, and Website
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PDF Video Website
Creativity is important in nearly every facet of life. Advances in neuro-science, computing and psychology, along with developments in other domains and cross-disciplinary areas have resulted in ever increasing understanding of creativity. This module will explore some advanced approaches to creativity such as the use of analogy and metaphor, various thinking styles and the role of artificial intelligence. A framework called the creativity diamond is used to guide the selection of approach to creativity relevant to your project or activity.
- Keywords:
- Creative ability Analogy Creative thinking Metaphor Artificial intelligence
- Resource Type:
- PDF, Video, and Website
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PDF Video Website
Creativity is a widely acclaimed attribute. A range of creativity tools are available that rely on creativity principles to enable systematic idea generation. This module builds on the first module where various types of brainstorming were introduced along with the creativity diamond framework which provides a guide to which type of creative approach to use. Here we will introduce systematic creativity tools that can be used to provoke a wide range of ideas that might not normally arise and can be used to augment your innate creativity.
- Keywords:
- Creative ability Creative thinking Problem solving Thought thinking
- Resource Type:
- PDF, Video, and Website
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PDF Video Website
Creativity concerns the development of new ideas. Throughout human history, the application of ideas has led to transformations of our daily lives and society. Modern business activity thrives on recently developed ideas, and it is through creativity that we address both challenges and opportunities. In this module, we will help you develop your implicit understanding and skills in creativity. You will be introduced to a series of creativity tools that can be used to augment the ideas you might come up with independently. Specifically, we will develop your skills in list, sticky-note, grid and alphabet brainstorming through an introduction to the principles of the tool, along with examples and an opportunity for you to have a go. A framework called the creativity diamond is used throughout the course to guide which approach to creativity to use and when.
- Keywords:
- Creative ability Creative thinking Problem solving
- Resource Type:
- PDF, Video, and Website
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Others
Every day, we are bombarded by information. From the morning paper to news and on social media throughout the day. We might not think of it much now but, that’s an overwhelming amount of information.
And it can be dangerous in some cases. From fake news or inaccurate information, or the information heavily biased.
This, in turn, impacts you. It impacts who you vote for, what you buy and maybe how you feel. In a sense, the information we consume dictates our entire life.
As a result, critical thinking skills become our saving grace in our lives. It’s a skill that so many of us lack in our lives and yet it’s one of the most critical.
- Keywords:
- Critical thinking
- Resource Type:
- Others
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Others
Critical thinking is the art of filtering through information to reach an unbiased, logical decision that guides better thought and action. It can be learned through powerful techniques listed in this article.
Before you read further, it is important for you to know that critical thinking is a state of mind, not a tool or strategy.
If you are bogged down in the trivial day to day matters of your professional and personal life, learning how to think critically can help you rise above these issues and focus your energies where they are needed – to solve problems and accomplish objectives.
It stands to reason that the better the learning techniques, the better critical thinking and reasoning will be. My experience in helping people grow means I know exactly what is needed to learn critical thinking (hint: it’s not just pondering over the problem).
- Keywords:
- Critical thinking
- Resource Type:
- Others
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Others
Do you take long to solve career or business problems? It may be time to learn how to use the 5 Whys to make the process simpler.
Maybe you believe that you need to know 1000 techniques to solve problems faster. The truth is that there isn’t a single technique that can solve all your problems. But despite this reality, you can still solve most of your problems in an effective way.
How? By leveraging Sakichi Toyoda’s 5 Whys technique. Toyoda used this technique for the Toyota production system, but you can apply it to most of your problems[1]. So, stop trying to memorize dozens of techniques and get ready to work smarter!
- Keywords:
- Decision making Problem solving
- Resource Type:
- Others
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Others
Have you ever thought of yourself as a problem solver? I’m guessing not. But in reality, we are constantly solving problems. And the better our problem solving skills are, the easier our lives are.
Every day, you’ll be faced with at least one problem to solve. But it gets easier when you realize that problems are simply choices. There’s nothing ‘scary’ about them other than having to make a decision.
No matter what job you’re in, where you live, who your partner is, how many friends you have, you will be judged on your ability to solve problems. Because problems equal hassles for everyone concerned. And people don’t like hassle. So the more problems you can solve, the less hassle all-round, the happier people are with you. Everyone wins.
- Keywords:
- Decision making Problem solving
- Resource Type:
- Others
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Video
A highly sought after skill, learn a simple yet effective four step problem solving process using the concept IDEA to identify the problem, develop solutions, execute a plan and then assess your results. The IDEA model is a linear, rational approach that is best suited for well structured problems. For a free course on getting the most out of S.M.A.R.T. Goals https://www.udemy.com/goal-setting/
- Keywords:
- Decision making Problem solving
- Resource Type:
- Video
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Others
Design thinking is playing an increasingly significant role in the business world. Companies doing some of the most innovative work, such as Apple, Amazon, and Google, use this approach to help solve complex problems and develop highly-creative solutions, products, and services. The need for design thinking is especially urgent now, given the constantly increasing pace of innovation.
- Keywords:
- Strategic planning Creative thinking Problem solving Critical thinking Creative ability in business
- Resource Type:
- Others
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Others
Networking is, as its name implies, work. And like any job, networking takes skills.
That's right: there’s more to the networking hustle than showing up at an event and hitting the bar. (It takes more than inviting someone to meet for a cup of coffee, too.) Networking has its own skillset, one that you have to work to hone. But luckily, you can get good at networking. Here's a guide on how to network—from how to view this often-dreaded activity to what to say and how to keep the conversation going.
- Keywords:
- Job hunting Career development Interpersonal relations Business networks Social networks
- Resource Type:
- Others
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Others
Picture this: You step into an elevator, and right after you steps in a well-dressed woman. She looks familiar, and as you squint your eyes you realize she is the CEO of the company where you’ve always wanted to work, a woman who you once met earlier in your career. She presses the button for floor 43. Can you tell her who you are, what your goals are, and leave a memorable impression before the elevator stops? The answer, of course, is yes – if you have a good elevator pitch!
This guide will give you the tools to craft a winning elevator pitch. It will take you through the elements of an elevator pitch, how to draft and practice the pitch, and how to deliver it successfully to anyone, whether it’s the CEO in the elevator or a person you bump into at a networking event.
- Keywords:
- Business presentations Job hunting Employment interviewing Interviewing
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- Others
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Others
A good interviewer will tailor their questions to the company, the role, and to you. They want to find out as quickly and as effectively as possible if you’re suitable for the job. And at the same time, you’re trying to figure out if the role is suitable for you. There are a lot of interview questions that you will be asked again and again in job interviews. These common interview questions come up often because they are so relevant to a range of jobs, companies and when working with people. When you're asked an interview question, you need to be able to give well researched and well-thought-out answers.
- Keywords:
- Job hunting Employment interviewing Interviewing
- Resource Type:
- Others