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Results for: Keywords Consumer satisfaction Remove constraint Keywords: Consumer satisfaction Keywords Customer relations Remove constraint Keywords: Customer relations Resource Type PDF Remove constraint Resource Type: PDF Resource Type Video Remove constraint Resource Type: Video

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    Design Thinking: Discovery Tools

    Design Thinking: Discovery Tools

    Welcome Designers!
    In this course, you will learn to use the most important tools from the field of human-centered design to generate ideas: stakeholder mapping, journey mapping, personas, value-chain analysis, the job-to-be-done, ethnographic interviews, and more. Learn to connect with your customers on a human level, to get beyond what they say and observe what they do.
    Developed at the Darden School of Business at the University of Virginia, the courses sees a team of design experts join Jeanne Liedtka to explore some of these critical tools that will spark your creativity and help you discover more about your potential clients.

    Keywords:
    Strategic planning Consumer satisfaction Customer relations
    Resource Type:
    PDF, Video, and Website