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  • MOOC 
    Critical Thinking & Problem Solving

    Critical Thinking & Problem Solving

    In today's business environment, organizations have identified critical thinking and problem-solving as skills that are integral to an employee's--and their organization's--success.
    The most successful professionals can assess the environment, analyze a situation, design a solution, and ultimately win in a competitive scenario.
    This course, part of the Leadership Essentials Professional Certificate program, will demystify, discuss, and provide application techniques for critical thinking and problem-solving in a business context. Learners will draw connections to their work experience by analyzing and critiquing case studies. Best practices for problem-solving will be discussed and illustrated including how to weigh alternative solutions, incorporate feedback from stakeholders, and how and when to start over.

    Keywords:
    Management Problem solving Critical thinking Decision making
    Resource Type:
    MOOC
     
  • MOOC 
    Teamwork & Collaboration

    Teamwork & Collaboration

    In today’s workplace, professionals don’t work alone, and rarely work with just one other person. More often, we are required to work in groups to strategize, design solutions, ideate, motivate, manage, and execute. This course, part of the Leadership Essentials Professional Certificate program, complements business communication skills and expands those competencies to provide a foundation for decision-making, consensus-building, and problem-solving within a group environment.
    In this course, learners will analyze and evaluate their own experiences of leading and participating in teams, and will relate them to industry examples.
    Topics in the course also include:
    Team formation and development
    Building, leading, organizing, and motivating teams
    Managing conflict in groups to build productive professional relationships
    Collaboration among cross-functional teams
    Interpersonal relationship dynamics in small groups

    Keywords:
    Interpersonal communication Teams in the workplace Business communication
    Resource Type:
    MOOC
     
  • MOOC 
    Design Thinking: Empathizing to Understand the Problem

    Design Thinking: Empathizing to Understand the Problem

    When you immerse yourself in the context of the user, you can uncover pain points and find opportunities for improvement or innovation not always evident to your audience. In this course, part of the Design Thinking MicroMasters program, you will learn how to use simple research methodologies including active listening to understand your target audience and uncover their obvious or latent needs. Emphasis will be placed on observation and interviewing as key methods to gain empathy for the user's experience and viewpoint. Equipped with this understanding, you will be prepared to identify and define more accurately the business problem. You will also review case studies and discuss strategies to foster productive client-stakeholder relationships, including user personification, context understanding, and empathy idea mapping (ideas that resonate with your target audience).

    Subjects:
    Design Elements
    Keywords:
    Design -- Methodology Problem solving Industrial design
    Resource Type:
    MOOC
     
  • MOOC 
    Design Thinking Fundamentals

    Design Thinking Fundamentals

    This course provides an introduction to the foundational activities related to design thinking: a flexible, yet systematic process to define and solve problems. A common misconception is that design thinking requires artistry, but it is not centered on artistic principles. Design thinking is a strategy and mindset that can be applied to any industry to solve problems.

    Subjects:
    Design Elements
    Keywords:
    Design -- Methodology Problem solving Industrial design
    Resource Type:
    MOOC