Search Constraints

Number of results to display per page
Results for: Affiliation University of Virginia Remove constraint Affiliation: University of Virginia Keywords Customer relations Remove constraint Keywords: Customer relations

Search Results

  • PDF  Video  Website 
    Design Thinking: Discovery Tools

    Design Thinking: Discovery Tools

    Welcome Designers!
    In this course, you will learn to use the most important tools from the field of human-centered design to generate ideas: stakeholder mapping, journey mapping, personas, value-chain analysis, the job-to-be-done, ethnographic interviews, and more. Learn to connect with your customers on a human level, to get beyond what they say and observe what they do.
    Developed at the Darden School of Business at the University of Virginia, the courses sees a team of design experts join Jeanne Liedtka to explore some of these critical tools that will spark your creativity and help you discover more about your potential clients.

    Keywords:
    Strategic planning Consumer satisfaction Customer relations
    Resource Type:
    PDF, Video, and Website