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This video was recorded at 16th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining (KDD), Washington 2010. The problem of optimally managing the collections process by taxation authorities is one of prime importance, not only for the revenue it brings but also as a means to administer a fair taxing system. The analogous problem of debt collections management in the private sector, such as banks and credit card companies, is also increasingly gaining attention. With the recent successes in the applications of data analytics and optimization to various business areas, the question arises to what extent such collections processes can be improved by use of leading edge data modeling and optimization techniques. In this paper, we propose and develop a novel approach to this problem based on the framework of constrained Markov Decision Process (MDP), and report on our experience in an actual deployment of a tax collections optimization system at New York State Department of Taxation and Finance (NYS DTF).
- Subjects:
- Management and Computing
- Keywords:
- Markov processes -- Mathematical models Debt -- Management
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- Presentation
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Presentation
This video was recorded at 7th International Semantic Web Conference (ISWC), Karlsruhe 2008. The documentation of Enterprise Research Planning (ERP) systems is usually (1) extremely large and (2) combines various views from the business and the technical implementation perspective. Also, a very specific vocabulary has evolved, in particular in the SAP domain (e.g. SAP Solution Maps or SAP software module names). This vocabulary is not clearly mapped to business management terminology and concepts. It is a well-known problem in practice that searching in SAP ERP documentation is difficult, because it requires in-depth knowledge of a large and proprietary terminology. We propose to use ontologies and automatic annotation of such large HTML software documentation in order to improve the usability and accessibility, namely of ERP help files. In order to achieve that, we have developed an ontology and prototype for SAP ERP 6.0. Our approach integrates concepts and lexical resources from (1) business management terminology, (2) SAP business terminology, (3) SAP system terminology, and (4) Wordnet synsets. We use standard GATE/KIM technology to annotate SAP help documentation with respective references to our ontology. Eventually, our approach consolidates the knowledge contained in the SAP help functionality at a conceptual level. This allows users to express their queries using a terminology they are familiar with, e.g. referring to general management terms. Despite a widely automated ontology construction process and a simplistic annotation strategy with minimal human intervention, we experienced convincing results. For an average query linked to an action and a topic, our technology returns more than 3 relevant resources, while a naïve term-based search returns on average only about 0.2 relevant resources.
- Subjects:
- Management and Computing
- Keywords:
- Enterprise resource planning Software documentation Ontologies (Information retrieval)
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- Presentation
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e-book
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Presentation
This video was recorded at COIN / PlanetData Winter School on Knowledge Technologies for Complex Business Environments, Ljubljana 2011. Organized by COIN FP7 Integrated Project and PlanetData FP7 Network of Excellence, the school seeks to bring together students, scholars and researchers from industry in order to foster collaboration and interoperability with innovative services and project large-scale data management in business environments. The main topics of the winter school are: Interoperability and collaboration models and solutions, Enterprise interoperability and collaboration services, Innovative knowledge and semantically powered technologies, Knowledge process and context modelling, Pro-active knowledge tools, Large scale analytics and reasoning tools, Business cases and real case studies. Detailed information can be found here.
- Subjects:
- Management and Computing
- Keywords:
- Data mining Real-time data processing
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- Presentation
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e-journal
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Presentation
This video was recorded at 7th Extended Semantic Web Conference (ESWC), Heraklion 2010. The mission of the Extended Semantic Web Conference (ESWC 2010) is to bring together researchers and practioners dealing with different aspects of semantics on the Web. ESWC2010 builds on the success of the former European Semantic Web Conference series, but seeks to extend its focus by engaging with other communities within and outside ICT, in which semantics can play an important role. At the same time, ESWC2010 is a truly international conference. Semantics of web content, enriched with domain theories (ontologies), data about web usage, natural language processing, etc. will enable a web that provides a qualitatively new level of functionality. It will weave together a large network of human knowledge and make this knowledge machine-processable. Various automated services, based on reasoning with metadata and ontologies, will help the users to achieve their goals by accessing and processing information in machine-understandable form. This network of knowledge systems will ultimately lead to truly intelligent systems, which will be employed for various complex decision-making tasks. Research about web semantics can benefit from ideas and cross-fertilization with many other areas: Artificial Intelligence, Natural Language Processing, Database and Information Systems, Information Retrieval, Multimedia, Distributed Systems, Social Networks, Web Engineering, and Web Science. ESWC2010 will present the latest results in research and applications in its field. The research program will be organised in targeted tracks. In addition, the conference will feature a tutorial program, system descriptions and demos, a posters track, a Ph.D. symposium and a number of collocated workshops. The calls for these events are separate and can be found on the conference Web site (http://www.eswc2010.org/).
- Subjects:
- Management and Computing
- Keywords:
- Industrial management Workflow -- Management
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- Presentation
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Presentation
This video was recorded at 11th International Semantic Web Conference (ISWC), Boston 2012. The New York Times committment to Linked Data began over 160 years ago. Starting in 1851, The New York Times has always catalogued its archival articles using a controlled vocabulary of people, places, organizations and descriptors. In 2009 The New York Times started publishing this vocabulary as linked data using semantic web standards. In 2011 The Times announced the launch of several RESTful Semantic APIs. And in late 2012 and early 2013, The Times will migrate its entire process for vocabulary management to a system designed around the principles of Linked Data. In my remarks, I will survey the history of Semantic publishing at The New York Times, outline our semantic strategy, detail the business-case for linked data at The Times and provide an in-depth explanation of our new vocabulary management system.
- Subjects:
- Management and Computing
- Keywords:
- Linked data New York times
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- Presentation
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Presentation
This video was recorded at COIN / PlanetData Winter School on Knowledge Technologies for Complex Business Environments, Ljubljana 2011. Organized by COIN FP7 Integrated Project and PlanetData FP7 Network of Excellence, the school seeks to bring together students, scholars and researchers from industry in order to foster collaboration and interoperability with innovative services and project large-scale data management in business environments. The main topics of the winter school are: Interoperability and collaboration models and solutions, Enterprise interoperability and collaboration services, Innovative knowledge and semantically powered technologies, Knowledge process and context modelling, Pro-active knowledge tools, Large scale analytics and reasoning tools, Business cases and real case studies.
- Subjects:
- Management and Computing
- Keywords:
- Linked data Application program interfaces (Computer software)
- Resource Type:
- Presentation
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