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  • MOOC 
    Improving Communication Skill

    Improving Communication Skill

    Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.

    Keywords:
    Business communication Interpersonal communication Communication
    Resource Type:
    MOOC
     
  • MOOC 
    Teamwork & Collaboration

    Teamwork & Collaboration

    In today’s workplace, professionals don’t work alone, and rarely work with just one other person. More often, we are required to work in groups to strategize, design solutions, ideate, motivate, manage, and execute. This course, part of the Leadership Essentials Professional Certificate program, complements business communication skills and expands those competencies to provide a foundation for decision-making, consensus-building, and problem-solving within a group environment.
    In this course, learners will analyze and evaluate their own experiences of leading and participating in teams, and will relate them to industry examples.
    Topics in the course also include:
    Team formation and development
    Building, leading, organizing, and motivating teams
    Managing conflict in groups to build productive professional relationships
    Collaboration among cross-functional teams
    Interpersonal relationship dynamics in small groups

    Keywords:
    Interpersonal communication Teams in the workplace Business communication
    Resource Type:
    MOOC