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You’re sitting down for dinner with an old friend to catch up. You’re in the middle of sharing an anecdote when their phone dings. Their eyes shift to the screen, and they slide their device into their lap to send a reply.
Most of us have been on both sides of this scenario, and while it may seem harmless, these kinds of distractions during our everyday interactions can make people feel unheard or unimportant, fragment our attention, and hurt our relationships. On the other hand, research shows that active listening — putting your full focus on your conversational partner to truly understand their message — can help us anticipate problems, resolve conflicts, expand our knowledge and build trust.
Like any skill, active listening can be practiced and cultivated. Here are three key ways to become a better listener.
- Keywords:
- Communication Interpersonal communication Interpersonal relations
- Resource Type:
- Others
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Others
In this article and in the video, below, we'll look at each of the 7 Cs of Communication, and illustrate each element with both good and bad examples.
- Keywords:
- Oral communication Communication Interpersonal communication
- Resource Type:
- Others
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MOOC
Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
- Keywords:
- Business communication Interpersonal communication Communication
- Resource Type:
- MOOC
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MOOC
This Specialization is aimed at preparing students for undergraduate study in an English-speaking university. The course equips you for full participation and engagement with your studies by building awareness and understanding of the core values and expectations of academic culture, and providing you with practical strategies to apply to your studies. In this course, you will learn how to develop your Communication Skills to help you achieve success in your university studies. After completing this course, you will be able to:
1. Recognise the importance of communication in communities of practice at university
2. Understand contexts of communication at university and associated expectations
3. Communicate clearly across a variety of different contexts and to a wide range of audiences by adapting communicative styles appropriately
4. Demonstrate, negotiate, and further understanding through spoken, written, visual, and conversational modes
5. Effectively formulate arguments and communicate research findings through the process of researching, composing, and editing
6. Confidently engage in constructive and critical dialogue with respect and professionalism
- Keywords:
- Communication Interpersonal communication
- Resource Type:
- MOOC
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MOOC
Whatever your academic background, developing a set of soft skills is a key factor in your career. Having your own business and developing a corporate career will depend on the way the world looks and the speed in which decisions are made.
The MicroMasters program: Professional skills: negotiation and leadership of Tecnológico de Monterrey, is composed of professional postgraduate courses based on the Full-Time Master in Business Management. The MicroMasters program certificate will allow you to consolidate the professional skills that will launch your career such as negotiation, leadership, communication and critical thinking. Take the first steps in an exponential professional career and redefine your goals in a global, diverse and challenging environment in the leading business school in Latin America.
- Subjects:
- Communication
- Keywords:
- Communication Leadership
- Resource Type:
- MOOC
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e-book
"This open textbook is designed to introduce readers to the basics of professional communications in technical fields: audience and task analysis in workplace contexts, clear and concise communications style, effective document design, teamwork and collaboration, and fundamental research skills"--BC Campus website.
- Subjects:
- English Language
- Keywords:
- Communication Technical writing -- Textbooks Business writing Textbooks Communication of technical information
- Resource Type:
- e-book
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e-book
"No matter what your field is, having professional communication skills are essential to success in today's workplace. This book covers key business communications topics that will help you in your career, including intercultural communication, team work, professional writing, audience analysis and adapting messages, document formatting, oral communication, and more."--BC Campus website.
- Subjects:
- Communication
- Keywords:
- Communication Textbooks
- Resource Type:
- e-book
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e-book
"This Open Educational Resource (OER), developed by Olds College is collaboration with the Government of Alberta, is a series of modules intended for use in Higher Education courses or by independent learners. This resource is useful for instructors whose courses cover introductory communication skills, workplace communication, technical communication, or business writing. It contains four modules (Foundations, Writing, Presentations, and Interpersonal), each with its own lesson plans, assessments, and supporting materials. Below, you will find online access to the entire series, plus an instructor overview of the modules. For the PDF and editable files, and instructor resources for each individual module, select the FIND links below"--BC Campus website.
- Subjects:
- Communication and English Language
- Keywords:
- Business writing Communication Textbooks Communication of technical information
- Resource Type:
- e-book
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e-book
"This book is an introduction to communication theory - the theory of how humans share, encode, and decode what they know, what they need, and what they expect from each other."--BCcampus website.
- Subjects:
- Communication
- Keywords:
- Communication Textbooks
- Resource Type:
- e-book
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e-book
This book is intended for use in a large introductory class in new media in a program that covers the “full-stack” including critical/cultural studies, media management, diffusion of innovation, and synthetic media production. The first half of this basic sequence covered new media and democracy, finance, intellectual property law, basic games, and transmedia. The second half of the sequence covers many topics related to aesthetics, design, technology, and methodology. To that end, this book needed to be written so that it would be helpful for many different professors and trajectories of study. This book is in neither engineering, social science, nor the humanities, but also all of those. At the same time, this is a program in the Communication Studies and Media Studies traditions of the United States and that texture will come across.
- Subjects:
- Communication
- Keywords:
- Mass media -- Social aspects Mass media -- Influence Mass media -- Political aspects Communication Textbooks Mass media -- Technological innovations
- Resource Type:
- e-book