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  • MOOC 
    Managing Human Resources in the Hospitality and Tourism Industry

    Managing Human Resources in the Hospitality and Tourism Industry

    Understand essential human resources concepts and theories and analyze contemporary issues in the management of human capital.

    Subjects:
    Hotel, Travel and Tourism
    Keywords:
    Hospitality industry Corporate culture Tourism Personnel management
    Resource Type:
    MOOC
     
  • Others 
    The Neuroscience of Trust

    The Neuroscience of Trust

    Managers have tried various strategies and perks to boost employee engagement—all with little impact on long-term retention and performance. But now, neuroscience offers some answers. Through his research on the brain chemical oxytocin—shown to facilitate collaboration and teamwork—Zak has developed a framework for creating a culture of trust and building a happier, more loyal, and more productive workforce.
    By measuring people’s oxytocin levels in response to various situations—first in the lab and later in the workplace—Zak identified eight key management behaviors that stimulate oxytocin production and generate trust: (1) Recognize excellence. (2) Induce “challenge stress.” (3) Give people discretion in how they do their work. (4) Enable job crafting. (5) Share information broadly. (6) Intentionally build relationships. (7) Facilitate whole-person growth. (8) Show vulnerability.
    Ultimately, Zak concludes, managers can cultivate trust by setting a clear direction, giving people what they need to see it through, and then getting out of their way. In short, to boost engagement, treat people like responsible adults.

    Keywords:
    Personnel management Corporate culture Employee motivation Trust
    Resource Type:
    Others