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Case Study
This case study explores the implementation of a flipped classroom model in the "Imaging Anatomy" (HTI17102) course, taught by Prof. Law Ka Wai, Helen and Ms. So Kit Ming, Moon. It showcases effective practices, including the use of pre-class videos for student revision, the strategic selection of educational technology to support diverse learning activities, and the application of multifaceted methods to motivate students. The study also provides a candid identification of the challenges encountered during implementation, such as the ongoing task of maintaining student interest throughout the course and the complexities of time management for instructors preparing and running the flipped classroom.
- Subjects:
- Lesson Design and Good Practices
- Keywords:
- Web-based instruction Computer-assisted instruction Blended learning
- Resource Type:
- Case Study
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Case Study
This case study explores the implementation of a flipped classroom model in "Cellular Pathology" courses, designed to empower you to take control of your learning. Discover how the instructors developed a suite of digital resources to facilitate your self-study before class, allowing in-person time to focus on deeper discussion and complex concepts. To make learning more accessible and integrated into your daily life, the model also utilizes popular social media platforms to deliver content. The study provides a balanced view, celebrating the increased flexibility and resource accessibility while honestly addressing common hurdles like ensuring consistent pre-class preparation and helping students manage their independent study time effectively.
- Subjects:
- Lesson Design and Good Practices
- Keywords:
- Web-based instruction Computer-assisted instruction Blended learning
- Resource Type:
- Case Study
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Case Study
This case study reveals the successful, large-scale implementation of a flipped classroom model across four core electrical engineering courses: "Circuit Analysis" (EE2002), "Electronics" (EE2003), "Analogue and Digital Circuits" (EE3001), and "Power Electronics and Drives" (EE3003), taught by Dr. Liang Hui Wen, Rebecca. It demonstrates how the model reshapes the learning journey through customized pre-class materials, enabling students to arrive prepared for lectures focused on advanced problem-solving and practical application. The resource details specific engagement strategies, including incentive structures for pre-class preparation and the use of custom-made resources tailored to complex mathematical demands. Providing a transparent evaluation, the study discusses real-world challenges such as mixed student feedback on certain material formats and outlines methods for refining the effectiveness of in-class collaborative sessions.
- Subjects:
- Lesson Design and Good Practices
- Keywords:
- Web-based instruction Computer-assisted instruction Blended learning
- Resource Type:
- Case Study
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Case Study
This case study explores the innovative integration of generative AI within a flipped classroom model for the course "Exploring Fashion" (SFT102FY), taught by Professor Kit-lun Yick. It demonstrates how AI can be leveraged to efficiently create diverse and thought-provoking pre-class materials, prompting students to engage with core concepts independently. This approach re-purposes in-class time for vibrant discussions, collaborative activities, and high-impact, student-centered learning. The study provides a practical roadmap for modern course design, offering an honest evaluation of the implementation process, including strategies for managing the initial preparation workload and effectively engaging students in large-class settings.
- Subjects:
- Good Practices and Lesson Design
- Keywords:
- Web-based instruction Computer-assisted instruction Blended learning
- Resource Type:
- Case Study
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Case Study
DailyPay is a fintech platform that enables businesses to offer earned wage access (EWA), allowing employees to receive their pay daily or weekly instead of waiting for monthly paychecks. This helps workers manage financial emergencies and avoid high-interest payday loans, as they can only access wages they've already earned. DailyPay also provides financial planning tools and other services. However, instant access often comes with transaction fees, which can reduce overall earnings. Additionally, frequent early withdrawals may encourage poor spending habits and undermine financial management, raising concerns about the long-term impact of EWA platforms on employee financial wellness.
- Keywords:
- Wage payment systems Fintech
- Resource Type:
- Case Study
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Case Study
As cashless payments become more common, tipping has declined, impacting front-line service workers who rely on tips for income. To address this, businesses are adopting digital tipping solutions, such as QR codes and personalized tip codes, allowing guests to tip specific staff and ensuring fair distribution. Platforms like Grazzy enable workers to access tips instantly, boosting motivation and service quality. However, challenges remain: some employees have become overly aggressive in soliciting tips, making guests uncomfortable and raising concerns that hotels are shifting compensation responsibility onto customers. Balancing fair compensation, professionalism, and guest experience is crucial for successful digital tipping adoption.
- Subjects:
- Hotel, Travel and Tourism and Food and Beverage
- Keywords:
- Employee motivation Electronic funds transfers Tipping
- Resource Type:
- Case Study
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Case Study
The MICE industry is increasingly focused on sustainability. In response, Marriott International launched the Connect Responsibly Program in October 2024, helping event planners reduce their events’ environmental impact at Marriott Bonvoy properties. The program provides Meeting Impact Reports detailing carbon and water footprints, food waste, and plastic reduction, and partners with South Pole to offer carbon offset options. However, challenges include the time and resources required for smaller hotels to track data, lack of standardized reporting guidelines, and uncertainty over whether organizers will invest in carbon offsets, given the need to balance sustainability with profitability.
- Subjects:
- Hotel, Travel and Tourism and Event and Convention
- Keywords:
- Management -- Environmental aspects Special events -- Management Special events -- Environmental aspects
- Resource Type:
- Case Study
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Case Study
Artificial intelligence (AI) is transforming hospitality, particularly in spa and wellness operations. In 2024, Lotte New York Palace introduced the world’s first fully automated AI massage, allowing guests to customize their experience via tablet and access services outside typical hours. AI is also used to support human therapists, as seen at Sensei Lanai, where sensors help tailor treatments and reduce administrative tasks. However, challenges remain: machine malfunctions or system failures could disrupt service or pose safety risks, especially if guests cannot stop the AI massage without human intervention. Balancing innovation with safety and personal touch is essential.
- Subjects:
- Hotel, Travel and Tourism
- Keywords:
- Health resorts -- Management Massage therapy Self-care Health Artificial intelligence
- Resource Type:
- Case Study
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Case Study
With the abundance of online travel options, many travelers now feel overwhelmed and stressed when choosing a destination. A 2024 IHG Hotels & Resorts study found that 29% of travelers feel lost and 61% are overwhelmed by travel decisions. To address this, IHG introduced the “Mind Lobby,” an experience using eye-tracking technology to analyze subconscious preferences and suggest personalized travel types. In under a minute, the system categorizes users into five travel typologies, aiming to reduce decision fatigue. However, its effectiveness depends on user trust, precise calibration, and algorithm accuracy, with some users receiving irrelevant or unexpected suggestions.
- Subjects:
- Hotel, Travel and Tourism
- Keywords:
- Travel -- Decision making Travelers -- Psychology Choice of transportation
- Resource Type:
- Case Study
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Case Study
On July 19, 2024, a faulty update from cybersecurity firm CrowdStrike caused critical failures on 8.5 million Windows PCs worldwide, resulting in one of the largest IT blackouts in history. The outage severely disrupted the hospitality and tourism industry, with over 1,100 U.S. flights canceled and many more delayed, stranding travelers and causing a US$5.4 billion loss for Fortune 500 companies. The incident exposed the vulnerabilities of heavy reliance on a few tech providers and automated updates, highlighting the need for better contingency planning, communication, and support systems to mitigate the impact of future digital disruptions.
- Subjects:
- Hotel, Travel and Tourism
- Keywords:
- Hospitality industry Risk management Computer system failures Tourism Crisis management Airlines
- Resource Type:
- Case Study


