Search Constraints
Number of results to display per page
Results for:
Quality Management
Remove constraint Quality Management
Year
2020
Remove constraint Year: 2020
1 - 2 of 2
Search Results
-
MOOC
Gone are the days when Problem Solving and Decision Making often happened within the four walls of a top boss’s cabin. In the beginning of this century - As we blinked our eyes, the world changed, cabins broke down to give way to open offices, traditional management hierarchy collapsed and saw a horizontal spread. With delegation and authority batons being passed to the executive and trainee levels, Problem Solving and Decision Making skills became a must have quality at all levels in an organization. In simple words it is – have it or leave it.
That’s less said - Just learning the skill of solving problems and taking good decisions isn’t enough. Today, the modern workplace demands the new age executives and managers to expand their potential of creative thinking and bring it to the table while solving problems and making decisions. There is one more news for you, Creativity, Problem Solving and Decision Making skills are no more confined to the management and leadership levels, students who aspire for their dream jobs to be a reality, also will have to bring these skills along with their candidature.
That is why, we decided to offer this practical and highly researched course with all these 3 skills clubbed into 1 course so that you may not have to search anywhere - anymore.
If at any point of your life, you ever felt the need to work upon your creative thinking ability or your problem solving skills or even your decision making capability, look no further, this course is just the right one for you.
- Course related:
- SD5131 Interdisciplinary Project
- Keywords:
- Problem solving Creative thinking Critical thinking
- Resource Type:
- MOOC
-
Video
If you have a hotel management interview coming, or if you want to become a hotel manager, make sure you watch this interview tips video by Richard McMunn from beginning to end, as it will help you prepare fully and PASS! COMMON QUESTIONS ASKED ABOUT HOTEL MANAGER INTERVIEWS Q. What questions do they ask in a hotel interview? Q. How should I prepare for a hotel interview? Q. What questions should I ask a hotel manager? Q. Why do you want to be a hotel manager? Q. What are the duties of a hotel manager? HOTEL MANAGEMENT / MANAGER INTERVIEW QUESTIONS & ANSWERS Q1. Tell me about yourself and why you want to become a Hotel Manager? Q2. What are the most important skills and qualities needed within hotel management? Q3. Why do you want to work for our hotel? Q4. Explain how you’d resolve an issue with an extremely irate guest? Q5. Talk me through the steps you would follow when giving a member of the hotel team feedback on their performance? Q6. Give me some examples of outstanding customer service? Q7. Tell me about a situation when you went above and beyond what was required? Q8. Talk me through the steps you would follow to turn around an underperforming team within a hotel? Q9. Give me a brilliant example of when you provided outstanding customer service? Q10. What steps would take to improve the guest experience and customer service levels at the hotel? Q11. Talk me through the specific steps you would follow when dealing with a hotel guest complaint? Q12. A hotel guest calls down to reception at 4am to make a complaint. There are limited staff on duty. How would you deal with the complaint and what would you say to them? Q13. Where do you see yourself in 5 years' time? Q14. How would you build a strong working relationship with the other members of staff at the hotel you were managing? Q15. What’s the first thing you would when you start within this hotel management role? Q16. What style of management do you have? Q17. Have you ever managed a difficult team? If so, tell me what happened and what you learned from the experience? Q18. What are the major challenges facing the hotel industry over the next 5 to 10 years? Q19. Why do you want to leave your current job to become our hotel manager? Q20. What’s your biggest weakness? Q21. That’s the end of your Hotel Management interview. Do you have any questions for the panel?
- Course related:
- HTM4311 Hotel Professional Development
- Keywords:
- Hotel management -- Vocational guidance Hospitality industry -- Vocational guidance Employment interviewing Job hunting
- Resource Type:
- Video