Managing AI Employees: Embracing Digital Labor in Human Resource Management

Artificial intelligence is transforming hospitality by introducing “digital workers”—AI agents managed like human employees. While this approach promises greater efficiency and accountability, it raises concerns about job displacement, workplace competition, and the practical challenges of integrating AI into traditional organizational structures and departmental roles.

人工智能正在通过引入“数字员工”（即像人类员工一样接受管理的 AI 智能体）来变革酒店及款待业。尽管这种方法有望带来更高的效率和更明确的权责划分，但它也引发了关于岗位被取代、职场竞争，以及如何将 AI 融入传统组织架构和部门职能等实际挑战的担忧。