Empowering Visually Impaired Guests: A Case of Hilton

Traveling can be challenging for people with disabilities, especially those who are blind or have low vision. To improve accessibility, Hilton has partnered with Be My Eyes, a free app connecting visually impaired users to sighted volunteers and trained Hilton staff via live video and AI assistance. Guests can use the app to receive real-time guidance for navigating hotel facilities and using in-room amenities. While this partnership enhances inclusivity, challenges remain: the service depends on reliable internet, some older guests may struggle with the technology, and some users may feel hesitant to seek help, limiting the app’s effectiveness.