Enhancing Recruitment Efficiency: The Role of AI and NLP at OTG Management

OTG Management, operating over 350 restaurants and retail stores in 11 airports across the U.S. and Canada, has turned to automation to address ongoing recruitment challenges. In 2023, the company adopted Dayforce Recruitment software, which uses AI-powered chatbots and Natural Language Processing to pre-screen candidates, score video interviews, and review resumes, aiming to reduce human bias and streamline hiring. This technology allows recruiters to focus more on personal interactions with candidates. However, challenges remain, as the AI overlooks non-verbal cues like tone and gestures, and may miss ideal candidates due to limitations in processing new or unfamiliar data.