Search OER Collection

ALL

PolyU OER

Internet Resource

Results for: Keywords Tourism -- Computer network resources Keywords Hotels -- Marketing Used in HTM534 Managing Marketing in the Hospitality and Tourism Industry

Others

Green Cloud Digital Services Promotion | GreatCase100

Green Cloud has developed a full-scenario and full-link digital service solution for the hospitality industry, catering to the increasing adoption of technology in hotels and the desire to provide unique stay-and-play experiences. The marketing strategy includes offering value-added services to customers who purchase PMS or OPERA software, online promotion through platforms like TikTok, and showcasing the practical uses and convenience of digital services in real business scenarios. The outcomes include increased sales of software products, attracting more potential clients, and accumulating positive word-of-mouth for full-scenario services. Challenges include conducting research to solve business pain points, providing accurate solutions, and enhancing communication and feedback to continuously improve customer satisfaction.

Subjects:

Marketing and Hotel, Travel and Tourism

Keywords:

Tourism -- Computer network resources Hotels -- Marketing Hotel management -- Data processing

Resource Type:

Others
Others

Creating Ultimate Experience - New Breakthrough in Hotel Performance | GreatCase100

The hotel's focus on internal marketing has resulted in an improved customer experience and team satisfaction. By understanding and responding to Ctrip reviews, setting performance targets, and establishing a dedicated service team, the hotel has achieved positive outcomes. The Ctrip rating increased, ADR reached new highs, and the service received recognition from guests. The challenge lies in maintaining the practice of service innovation in the future.

Subjects:

Marketing and Hotel, Travel and Tourism

Keywords:

Tourism -- Computer network resources Hotels -- Marketing Hospitality industry -- Marketing

Resource Type:

Others

Search OER Collection

ALL

PolyU OER

Internet Resource

Discipline

Subjects

Keywords

Resource Type

Creator / Instructor

Affiliation

Year

Language

Used in

Green Cloud Digital Services Promotion | GreatCase100

Creating Ultimate Experience - New Breakthrough in Hotel Performance | GreatCase100

Search OER Collection

ALL

PolyU OER

Internet Resource

Search Constraints

Search Results