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MOOC
Designed for those who are new to elearning, this course will prepare you with strategies to be a successful online learner. The edX learning design team has curated some of the most powerful, science-backed techniques which you can start using right away and on any learning platform. This course will help you answer the following questions: How do I take notes during live or recorded instruction? What’s the difference? What’s the point of discussions and how should I participate in them to get the most value? What can I do if I have trouble concentrating or lack time to complete assignments? What is the ideal study environment?
- Course related:
- HTM2305 Delivering Service Quality
- Keywords:
- Internet in education Computer-assisted instruction
- Resource Type:
- MOOC
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Video
When your job hinges on how well you talk to people, you learn a lot about how to have conversations -- and that most of us don't converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount of listening. In this insightful talk, she shares 10 useful rules for having better conversations. "Go out, talk to people, listen to people," she says. "And, most importantly, be prepared to be amazed." The TED Talks channel features the best talks and performances from the TED Conference, where the world's leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and more. You're welcome to link to or embed these videos, forward them to others and share these ideas with people you know.
- Course related:
- APSS1L01 Tomorrow Leader
- Keywords:
- Conversation Interpersonal communication
- Resource Type:
- Video
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Video
This video provides an introduction to SPSS/PASW. It shows how to navigate between Data View and Variable View, and shows how to modify properties of variables.
- Course related:
- ENGL518 Research Design and Methods
- Keywords:
- Statistics -- Computer programs SPSS (Computer file) Social sciences -- Statistical methods -- Computer programs
- Resource Type:
- Video
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Video
If you have a hotel management interview coming, or if you want to become a hotel manager, make sure you watch this interview tips video by Richard McMunn from beginning to end, as it will help you prepare fully and PASS! COMMON QUESTIONS ASKED ABOUT HOTEL MANAGER INTERVIEWS Q. What questions do they ask in a hotel interview? Q. How should I prepare for a hotel interview? Q. What questions should I ask a hotel manager? Q. Why do you want to be a hotel manager? Q. What are the duties of a hotel manager? HOTEL MANAGEMENT / MANAGER INTERVIEW QUESTIONS & ANSWERS Q1. Tell me about yourself and why you want to become a Hotel Manager? Q2. What are the most important skills and qualities needed within hotel management? Q3. Why do you want to work for our hotel? Q4. Explain how you’d resolve an issue with an extremely irate guest? Q5. Talk me through the steps you would follow when giving a member of the hotel team feedback on their performance? Q6. Give me some examples of outstanding customer service? Q7. Tell me about a situation when you went above and beyond what was required? Q8. Talk me through the steps you would follow to turn around an underperforming team within a hotel? Q9. Give me a brilliant example of when you provided outstanding customer service? Q10. What steps would take to improve the guest experience and customer service levels at the hotel? Q11. Talk me through the specific steps you would follow when dealing with a hotel guest complaint? Q12. A hotel guest calls down to reception at 4am to make a complaint. There are limited staff on duty. How would you deal with the complaint and what would you say to them? Q13. Where do you see yourself in 5 years' time? Q14. How would you build a strong working relationship with the other members of staff at the hotel you were managing? Q15. What’s the first thing you would when you start within this hotel management role? Q16. What style of management do you have? Q17. Have you ever managed a difficult team? If so, tell me what happened and what you learned from the experience? Q18. What are the major challenges facing the hotel industry over the next 5 to 10 years? Q19. Why do you want to leave your current job to become our hotel manager? Q20. What’s your biggest weakness? Q21. That’s the end of your Hotel Management interview. Do you have any questions for the panel?
- Course related:
- HTM4311 Hotel Professional Development
- Keywords:
- Hotel management -- Vocational guidance Hospitality industry -- Vocational guidance Employment interviewing Job hunting
- Resource Type:
- Video
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Video
Thanks for watching and don't forget to subscribe :) ALSO I realise that OneNote on Microsoft has many more features compared to the Mac version but the Mac version is very good nevertheless. But if you have a PC you can download OneNote for
- Course related:
- ELC1012 English for University Studies
- Keywords:
- Microsoft OneNote Personal information management -- Computer programs Note-taking
- Resource Type:
- Video
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Video
Explore statistical analysis with SPSS. Topics covered include how to create and analyze charts, build reports, import spreadsheets, create regression models, and export presentation graphics.
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MOOC
This course aims to introduce you to the concept of Service-Learning, and to equip you with the basic knowledge, attitudes and skills required for planning and implementing a Service-Learning project effectively. It consists of an Introduction, 4 instructional units, and an End-of-Course Test. You will be awarded a Certificate of Completion upon successfully completing all the requirements of the course.
- Course related:
- APSS2S09 Service Leadership through Serving Children and Families with Special Needs
- Keywords:
- Service learning
- Resource Type:
- MOOC
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MOOC
Learn why staying true to who you are is Anna’s key piece of interview advice.
- Course related:
- SD5804 Design Research Methods and SD6700 Design Research Seminars
- Keywords:
- Creative ability Wintour Anna -- 1949- Leadership
- Resource Type:
- MOOC
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MOOC
"Being productive is really just about understanding the productivity equation and then figuring out which bits we need to optimise to apply to our own lives". In this first of a series of classes, I want to explore the idea of productivity in more depth - break down the concept into principles and theories as well as laws and powers to provide the foundation to enable us all to understand productivity on a more fundamental level so that we can all work towards living happier, more productive lives. The Productivity Equation The first video introduces the productivity equation that serves as a the underlying theme throughout this course. We'll look at the key components including the extra 'ingredient' that I think is often missing in discussions around productivity and I'll introduce the analogy involving the Pilot, the Plane and the Engineer. Section One - Myths Following the introduction to the productivity equation, in the first section we'll take a look at three of the key myths that often surround discussions about productivity. We'll explore issues around 'not having enough time', not being able to summon up the motivation as well as the prevalent belief in multitasking. Section Two - Laws The second section looks at a triumvirate of key laws associated with productivity. We'll begin by looking at time management linked to Parkinson's law then look at the value in understanding the Pareto Principle before finally exploring how one of the fundamental laws of physics can be usefully applied in the realm of productivity. Section Three - Powers The third section moves into the realm of powers - specifically, how we can use the power of habits as well as how we can powerfully leverage our time spent procrastinating or relaxing so that we can improve our productivity more broadly. The Fun Factor The final video explores the component of the productivity equation which I think is often missing when people discuss productivity and that is the fun factor. We'll explore how enjoyment is fundamental to our productivity and how a change in mindset towards this enjoyment can have a positive effect on our productivity immediately.
- Course related:
- SD5804 Design Research Methods and SD5803 Philosophy of Design
- Keywords:
- Time management Industrial efficiency Industrial productivity Performance
- Resource Type:
- MOOC
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MOOC
Everyone tells stories—that’s how we build community and share ideas. However, we don’t always communicate our story as effectively as we intend to. Communication in the workplace may take the form of business writing, email communications, in-person discussions, non-verbal communication, public speaking, and even telling stories. The Communication Skills Professional Certificate program focuses on effective business communication skills employers value most, from crafting a powerful story to creating impactful presentations and using tools for public speaking. In this program, you will learn about: The elements of effective stories and communication strategies, plus how to use them in the workplace. How to use active listening and understand various communication styles to build rapport. How to tailor your messaging to a defined target audience. How to apply basic elements of the speech communication process. How to craft a clear and impactful speech. How to utilize best practices for presenting quantitative data using images. How to incorporate basics of visual design with effective presentation skills.
- Keywords:
- Listening Business communication Public speaking
- Resource Type:
- MOOC