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Social Psychology of Communication
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People are now regularly interacting with voice assistants (VAs), which are conversational agents that allow users to use spoken language to interface with a machine to complete tasks. The huge adoption and daily use of VAs by millions of people - and its increasing use for financial, healthcare, and educational applications - raises important questions about the linguistic and social factors that affect spoken language interactions with machines.
We are exploring issues of linguistic and social biases that impact speech communication in human-computer interaction - particularly during cross-language transfer, learning, or adaptation of some kind. In this talk, I will present two case studies illustrating some of our most recent work in this area. The first study looks at a case of cross-language ASR transfer. We find systematic linguistic and phonetic disparities in language transfer by machines trained on a source language to speech recognition of a novel target, low-resource language. The second study looks at a case of social bias in word learning by humans using voice-enabled apps. We find the word learning is inhibited when there are mismatching social cues presented by the voice and the linguistic information.
Together, along with highlights from other ongoing work in my lab, the aim of this talk is to underscore that human-computer linguistic communication is a rich testing ground for investigating issues in speech and language variation. Examining linguistic variation during HCI can enrich and elaborate linguistic theory, as well as present opportunities for linguists to provide insights for improving both the function and fairness of these technologies.
Event date: 25/03/2025
Speaker: Professor. Georgia ZELLOU (University of California, Davis)
Hosted by: Faculty of Humanities
- Subjects:
- Communication and Language and Languages
- Keywords:
- Linguistics English language -- Variation Speech processing systems English language -- Spoken English Human-computer interaction
- Resource Type:
- Video
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Video
The notion of expertise is integral to all forms of institutional and professional practice in many domains – in education, healthcare, social welfare, law, journalism, banking, information technology, marketing, translating and interpreting services etc. It is a concept addressed by scholars across many disciplines – cognitive science, sociology, anthropology, psychology, language/communication studies, among others. There are, however, enduring problems of definition, description and measurement of expertise. Some scholars draw attention to the ongoing ‘crisis in expertise’ and others pronounce the ‘death of expertise’ in contemporary society.
More humbly, I begin with a characterisation of professional expertise very broadly to include scientific, experiential, technological, organisational, legal, ethical and communicative knowledge. This then leads me to the notion of ‘distributed expertise’, which extends beyond the individual remit and the conventional lay-expert divide. For instance, in the healthcare domain, a significant development afforded by internet-based technology is the increased level of patients’ e-health literacy and, consequently, democratisation of expertise. This amounts not only to accessing health information digitally, but also the phenomenon of patients ‘doctoring’ themselves in ‘the now of its presence’, i.e., ‘expert patients’ becoming instrumental in self-diagnosis and even self-treatment.
Additionally, ‘distributed expertise’ is also constitutive of ‘expert systems’, e.g., diagnostic and interventionist technologies as well as decision aids mediated by algorithms and templates. This is what I refer to as the technologization of expertise. I suggest that there is overreliance on ‘expert systems’ by both experts and lay persons in everyday decision making. Access to and use of ‘expert systems’ in optimal ways inevitably necessitates a reconfiguration of the very conditions and consequences of professional expertise.
Event Date: 25/11/2022
Speaker: Prof. Srikant Sarangi (Hong Kong Polytechnic University)
Hosted by: Faculty of Humanities
- Keywords:
- Information technology -- Social aspects Democratization Expertise
- Resource Type:
- Video
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Video
"If we want to fix our politics, we have to do something about inequality," says social psychologist Keith Payne. Showing how economic inequality changes the way people see and behave towards one another, Payne helps explain the rise of the political polarization that's slicing up society -- and challenges us to think twice the next time we dismiss someone for the sake of politics.
- Subjects:
- Sociology and Psychology
- Keywords:
- Social psychology Equality
- Resource Type:
- Video
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Video
In 17 episodes, Evelyn From The Internets will teach you soft skills for business and everyday life! This course is based on a college-level curriculum, with a variety of management and organizational psychology reference texts. By the end of the course, you will be able to: * Hone communication skills you already have to stand out in the workplace * Tackle the job search and negotiate a job offer with organization and confidence * Use time management strategies and set achievable personal and professional goals * Navigate complex situations involving difficult conversations, fairness, power, and trust * Work with a team effectively, from understanding others’ motivations to running a meeting
- Keywords:
- Business -- Vocational guidance Soft skills
- Resource Type:
- Video
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Video
In 40 episodes, Hank Green will teach you psychology! This course is based on the 2013 AP Psychology curriculum. By the end of the course, you will be able to: * Understand the biological basis of human behavior and perception * Explain standard models of thinking, learning, and emotions * Recognize rigorous psychological research methods, including ethical considerations * Identify cases of abnormal psychology and associated treatments * Apply psychological theories to social groups
- Course related:
- HTI39103 Radiotheraphy Patient Management
- Subjects:
- Psychology
- Keywords:
- Psychology
- Resource Type:
- Video
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Video
In this video, a group of students from the School of Journalism and Communication is preparing for a group assignment. They need to do a group assignment based on one current social hot topic - Elderly issue and social protection system in Asian countries.The team is now discussing how to kick-start the group assignment and what information sources are needed. Let's check out what they are discussing!
- Subjects:
- Statistics and Research Methods
- Keywords:
- Social sciences -- Research Social sciences -- Research -- Methodology
- Resource Type:
- Video
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Video
In this video, Prof. Christine Bruce explains the seven things you should pay attention to when you plan the information needs of your research. (1) Use information and communication technology to be really up to date with what's happening. (2) Encounter different types of sources and knowing when it's important to use them. Not only academic literature but also people, social media, the environment, visual information, sound, anything that might inform you. (3) Create your processes to tackle problems or make decisions. (4) Connect information of all kinds that you encounter with specific projects, problems, or areas of interest. (5) Build your knowledge base about your fields of study. (6) Use your creativity and intuition to do something new. (7) Seventhly using information wisely for the benefit of others.
- Keywords:
- Study skills Learning Information literacy
- Resource Type:
- Video