Open Educational Resources | Pao Yue-kong Library, The Hong Kong Polytechnic University

Case Study

Differentiation and Sustainability at Four Seasons Hotel Hong Kong

Four Seasons Hotel Hong Kong stands out with eight Michelin stars, curated local experience packages, and pioneering sustainability initiatives like low-carbon spirits. However, ensuring guest understanding of eco-friendly changes, managing operational risks in off-site tours, and justifying premium-priced packages amid competition from online travel platforms and DIY options remain challenging for the hotel.

Keywords:: Hospitality industry Hotel management Social responsibility of business
Resource Type:: Case Study

Case Study

Corporate Social Responsibility: A Case of Rosewood Hong Kong

Rosewood Hotel Group has embraced CSR through initiatives like global youth internships, community employment, and partnerships with local non-profits. However, these efforts present challenges, including resource allocation between CSR and core operations, potential strain on staff, reduced profits from donations, and the risk that similar programs by competitors could dilute Rosewood’s unique position in socially responsible hospitality.

Subjects:: Hotel, Travel and Tourism
Keywords:: Hospitality industry Social responsibility of business
Resource Type:: Case Study

Case Study

Hotel Food & Beverage Membership: A Case of Mandarin Oriental Hong Kong

Mandarin Oriental Hong Kong’s “Central” app is developed with exclusive dining offers, in-app reservations, and tiered membership benefits, distinguishing itself from standard hotel loyalty programs. While it enhances user experience and rewards, the app faces challenges in retaining affluent customers who seek more personalized, unique experiences beyond conventional loyalty incentives.

Subjects:: Hotel, Travel and Tourism and Food and Beverage
Keywords:: Customer loyalty Hospitality industry Customer loyalty programs
Resource Type:: Case Study

e-book

Introduction to tourism and hospitality in BC

"This textbook is an introduction to the tourism and hospitality industry in British Columbia, and is written with a first year college and university audience in mind. It is a collaborative work with input from educators, industry leaders, employers, and past graduates of BC's tourism and hospitality management programs. All chapters have been reviewed by experts in the field. Each chapter is organized thematically moving from a global, then national, and finally provincial context. Chapters contain "Spotlight On" boxes that highlight an organization, business, or other key component and "Take a Closer Look" features that encourage further reading on particular subjects. Key terms, exercises and case studies can be found at the end of each chapter."--BC Campus website.

Subjects:: Hotel, Travel and Tourism
Keywords:: British Columbia Hospitality industry Textbooks Tourism
Resource Type:: e-book

e-book

Introduction to Tourism and Hospitality in BC

This textbook is an introduction to the tourism and hospitality industry in British Columbia, and is written with a first year college and university audience in mind. It is a collaborative work with input from educators, industry leaders, employers, and past graduates of BC's tourism and hospitality management programs. All chapters have been reviewed by experts in the field. Each chapter is organized thematically moving from a global, then national and finally provincial context. Some chapters are quite global in focus while others concentrate primarily on British Columbia. Chapter content is based on available data and research, and input from collaborators. Each chapter features “Spotlight On” text boxes that highlight an organization, business, or other key component of the chapter's theme. “Take a Closer Look” features encourage students to do further reading on particular subjects. At the end of each chapter, key terms are presented in alphabetical order to help students gain confidence with terminology. These are followed by chapter exercises and a case study for in-depth exploration of the subject matter. Key terms are summarized in a Glossary at the end of the textbook.

Keywords:: Hospitality industry British Columbia Tourism Textbooks
Resource Type:: e-book

Courseware

Typsy

Typsy is s a library of video courses from the world's best hospitality instructors.It's an online learning platform built to make learning fast, fun and on-the-go and a way to continuously learn new skills and connect with like-minded community members.

Course related:: HTM4305 Food and Beverage Management
Subjects:: Hotel, Travel and Tourism and Food and Beverage
Keywords:: Food service management Hotel management Hospitality industry Beverage industry
Resource Type:: Courseware

MOOC

Introduction to Hospitality and Tourism Industry

for individuals who are desirous of discovering the career opportunities and adventures available to and experienced by the Hospitality/Tourism industry professional person.

Subjects:: Hotel, Travel and Tourism
Keywords:: Hospitality industry
Resource Type:: MOOC

MOOC

Luxury Management

Understand the power of a luxury brand and gain the business skills needed to provide premium goods and services within the hotel and tourism industry